Managing Director of Client Services
Jobgether
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Managing Director of Client Services in the United States.
This executive leadership role is responsible for shaping and driving enterprise-level client service delivery across complex, high-stakes engagements. You will oversee multidisciplinary teams spanning project management, operations, and cybersecurity, ensuring consistent execution of defensible, technology-enabled solutions across the full eDiscovery lifecycle. The position requires a strong blend of strategic vision and operational rigor, with accountability for client satisfaction, delivery excellence, and long-term account growth. Acting as a senior advisor to key stakeholders, you will engage with legal, corporate, and government clients at an executive level. You will also play a central role in strengthening governance frameworks, improving operational scalability, and advancing innovation through automation and data-driven workflows. This is a high-impact leadership role in a fast-paced, client-facing environment where precision, trust, and performance are critical.
\n- Lead enterprise client services strategy by ensuring clear ownership, accountability, and high-quality engagement across all client accounts.
- Oversee Associate Directors to ensure consistent client communication, issue resolution, and alignment of delivery with expectations and contractual obligations.
- Develop and enforce client governance frameworks, including QBRs, reporting standards, and structured client playbooks.
- Drive operational excellence across project management, operations, and cyber teams, ensuring efficiency, scalability, and quality across all workflows.
- Lead execution of complex, high-risk, and high-volume matters, including resourcing strategy, workflow design, escalation management, and delivery oversight.
- Partner with Sales and Advisory teams on solution design, pricing, RFPs, and account expansion strategies.
- Own financial performance across the portfolio, including revenue, margin, forecasting, utilization, and overall profitability.
- Identify opportunities for continuous improvement and innovation, including automation, analytics, and AI-enabled delivery enhancements.
- Mentor and develop senior leaders, strengthening delegation, accountability, and leadership capability across teams.
Requirements
- Bachelor’s degree in Business, Information Technology, Operations, Project Management, or a related field.
- 10+ years of experience in eDiscovery, legal technology, or complex client services environments with deep understanding of the litigation lifecycle and EDRM framework.
- 5+ years of leadership experience managing client services, operations, or cross-functional delivery teams at scale.
- Strong expertise in managing enterprise client relationships and translating client needs into scalable operational solutions.
- Experience with Relativity and related eDiscovery platforms; Relativity Certified Administrator preferred.
- Proven ability to oversee multiple concurrent, high-value engagements with strong financial and operational accountability.
- Strong executive communication skills with the ability to influence senior stakeholders, including attorneys and government or corporate clients.
- Deep understanding of structured delivery methodologies such as RACI and project scheduling frameworks.
- Strong leadership, delegation, and team development capabilities with a proactive and solutions-oriented mindset.
- Ability to perform in high-pressure, time-sensitive environments while maintaining accuracy, compliance, and client satisfaction.
Benefits
- Competitive salary range of $170,000 – $210,000 annually.
- Comprehensive health, dental, and vision insurance coverage.
- Life insurance and disability protection benefits.
- 401(k) retirement savings plan.
- Flexible Spending Accounts for healthcare, dependent care, and commuting expenses.
- Paid time off and recognition of federal and state holidays.
- Opportunity to work on high-impact, mission-driven government and enterprise projects.
- Collaborative leadership environment with strong emphasis on innovation and professional growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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