Mailroom Operations Manager

Overview

Consider a new career today as an Mailroom Operations Manager with IST Management Services, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off, free parking on campus

The Opportunity: IST is looking for friendly, service-oriented, customer-focused people with a passion for excellence. We offer professional training, skill enhancement, and opportunities to advance toward supervisor, assistant manager, and site manager positions.

Hourly Compensation: $24.00 to $26.00 per hour, DOE

Hours: Monday through Friday 8:00 AM to 5:00 PM

Amenities: Great working environment, beautiful campus and friendly staff! Free parking. 

NOTE: We ask all applicants to complete a pre-recorded interview as part of the evaluation process and those that complete the HireVue are quickly reviewed.  You will receive an email prompting you to navigate to our website to submit your HireVue video response to three questions.  Please treat this HireVue as a real interview since our clients will review the best applicants.

We will be sending the link to the HireVue through our recruiting software and at times, that email could be captured by your spam filters so, if you are interested in this position, please check your spam folder regularly.

Who We Are

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

You can check out istmanagement.com for more info on us!

Responsibilities

Job Responsibilities:

• Direct the daily operation of the site’s mail, package, shipping, and workplace support services.
• Supervise, train, and support assigned team members, ensuring responsibilities are clearly communicated and service expectations are consistently met.
• Oversee the receipt, inspection, sorting, tracking, and distribution of incoming mail, courier packages, and supply deliveries.
• Ensure accurate and timely handling of USPS, FedEx, certified, overnight, confidential, interoffice, domestic, and international items.
• Maintain appropriate chain-of-custody controls and documentation for accountable, sensitive, and time-critical mail and packages.
• Coordinate outbound mail and shipping activities, selecting cost-effective service options that meet delivery and handling requirements.
• Monitor returned mail and business reply mail, including tracking expenses for departmental allocation when applicable.
• Manage inventories of shipping materials, copier paper, and general paper supplies, ensuring convenience areas remain organized and properly stocked.
• Conduct regular site walkthroughs to identify service needs, confirm operational standards, and address issues before they affect the client or employees.
• Serve as the primary point of contact for employee questions and requests involving mail, shipping, packages, and related workplace services.
• Support new-hire onboarding by coordinating applicable workspace, supply, delivery, and service requirements.
• Maintain accurate operational records, tracking logs, and reports, and promptly escalate service issues or delivery discrepancies.
• Build a strong working relationship with the client by communicating regularly, responding to changing needs, and recommending practical service improvements.
• Provide hands-on operational support when needed to maintain coverage, meet deadlines, and ensure uninterrupted service.

Qualifications

Qualifications:

• Previous Mailroom Management experience and personnel management experience
• High school diploma or equivalent (GED) required; a college degree is a plus and may provide a fast track to management
• Background in mail room, customer service, hospitality, or retail preferred
• Proficiency with keyboarding and Windows-based PC applications
• Excellent communication skills, both verbal and written
• Valid driver’s license and access to reliable transportation to and from work (CDL not required but a plus)
• Ability to safely lift up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.