Mail/Shipping & Receiving- Site Manager

Overview

IST Management is seeking a self-starter Mail/Shipping & Receiving- Site Manager to join the Oak Brook team! The Mail/Shipping & Receiving-Site Manager will be responsible for overseeing and executing shipping/receiving on a dock setting, mailroom, and other support services on-site in a professional corporate environment. Ideal candidates will possess prior relevant experience in shipping & receiving and/or mail services, are customer focused, display high professionalism, and are ready to step into a team leadership role! Ideal backgrounds include: office services, mail, shipping & receiving. Prior pallet jack experience a plus.

Who We Are

IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members.

You can check out istmanagement.com for more info on us!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, 7 Paid Holidays, Paid Time Off, Pet Insurance, YEARLY BONUS & Incentives!

Schedule: Monday-Friday

Hourly Compensation: $24.00 to $26.00 USD (DOE)

Responsibilities

The Mail/Shipping & Receiving- Site Manager will be responsible for managing staff members on-site, providing consistent excellent customer service, in addition to overseeing and executing on-site services provided to include: 

• Shipping & Receiving- vendor coordination with major carriers (USPS, UPS, FedEx, etc); prepare shipments, create labels; receive shipments, utilize pallet jacks to move shipments/pallets, other tasks as assigned
• Mailroom- process, scan, sort and deliver parcels and packages to appropriate client personnel, shipping/receiving, create labels for outgoing shipments, vendor coordination
• Employee Relations- Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work, manage/train/coach employees to develop a work environment that promotes high motivation and customer satisfaction, ensure the proper and safe use of all equipment used by employees, deliver annual reviews, deliver corrective actions when necessary, schedule time off
• Client Relationship Management- Maintain effective written and oral communications with both clients and employees, and accurately prepare and distribute management reports to the client in a timely and consistent manner
• Account Management - Pro-actively and consistently develop new procedures to improve the operation of the site and to lower operating costs; maximize productivity through efficient use of standard operating procedures, and manage the budget and control expenses
• Other tasks as assigned to support client and site needs

Qualifications

The Mail/Shipping & Receiving- Site Manager will have prior team lead or supervisor experience, and related experience in mail services and/or shipping & receiving services (required). Must have the ability to lead and effectively manage a team (required). Additional qualifications include:

• Excellent customer service skills
• Must possess excellent communication abilities (both verbal and written)
• Ability to prioritize and multitask with excellent attention to detail; ability to meet employer attendance policy
• Knowledge of Microsoft Office and familiarity with computer basics is required
• A valid driver’s license and reliable transportation to and from work; High school diploma or GED is required
• Willingness to cross-train for other job functions
• Physical requirements:
  • Ability to lift up to 55 pounds
  • Ability use a electronic pallet jack
  • Ability to walk and stand up for extended periods of time

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.