Level 2 Windows File Services Custom Application Support Engineer (German speaker)
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Role Summary
Responsible for the operation, maintenance, and operational support for applications integrated with Windows File Services, focusing on incident/request resolution, monitoring, minor configuration changes, and coordination of lifecycle activities with platform teams.
Key Roles & Responsibilities
• Resolve all application-related incidents and service requests within agreed SLA timelines, ensuring accurate ticket updates and documentation.
• Perform proactive health checks, monitoring, and maintenance of application servers and databases.
• Provide second-level support for application issues and root cause analysis.
• Perform minor configuration changes and standard changes; coordinate patching and upgrades with designated platform teams.
• Support lifecycle events through pre/post validation and documentation; execution handled by platform teams.
• Operate and maintain Java-based applications (Glassfish/Payara) and associated web services.
• Collaborate with development teams for operational readiness and compliance during feature rollouts (not coding).
• Identify automation opportunities and collaborate with CSI team for implementation.
• Ensure compliance with security, governance, and audit requirements.
• Support eDiscovery and audit requests by preparing and delivering application data according to defined guidelines.
Knowledge Skills & Attributes
• Application operations basics for Java/Payara/Glassfish stacks (service control, configs, logs).
• Oracle/PostgreSQL fundamentals (read‑only queries, index/job status checks, backup/restore validation coordination).
• Familiarity with REST/API integrations, job schedulers, and message queues used by the applications.
• Comfort with PowerShell/SQL for operational checks and with CI/CD pipelines (read/change tickets; not authoring complex pipelines).
• Basic understanding of Network file shares
• Strong understanding of ITIL processes for L2 operations and escalation boundaries.
• ITIL (Incident, Request, Change, Problem, Knowledge); strong ticket hygiene and change evidence practices.
• Understanding of security/compliance expectations; meticulous documentation and auditability.
• Clear, concise communication with technical and non‑technical stakeholders.
• Analytical problem‑solving; ability to follow runbooks and escalate effectively.
• High attention to detail, prioritization, and time management under SLA pressure.
Academic Qualifications & Certifications
• Bachelor’s degree in IT or equivalent experience.
• ITIL v4 Foundation (plus)
• DevOps Foundation/Practitioner (for CI/CD awareness) (plus)
• Vendor‑neutral database fundamentals (Oracle/PostgreSQL basics) (big
plus)
Required Experience
• Operational support experience for enterprise applications in multi‑environment setups.
• Proven capability handling incidents/requests, conducting health checks, and executing minor configuration changes.
• Experience working with ITSM tools (e.g., ServiceNow) and collaborating across platform/security/network teams.
• Demonstrated rigor in documentation, change evidence, and post‑event validation.
Workplace type:
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today