Lead - CS Project Managers

• Support Associate Project Managers and Project Managers in the successful delivery of client projects and services, following standardized project management processes and methodologies.
• Gather, organize, and thoroughly document project requirements using established project intake forms and procedures.
• Assist with planning and tracking activities across the eDiscovery lifecycle, including Early Case Assessment, forensic collections, ESI processing, hosting, document review, document production, data archival, and storage.
• Apply detailed quality-control measures to ensure project deliverables are accurate, complete, and aligned with agreed standards.
• Track time spent on project activities and provide timely reporting and updates to Project Managers and relevant stakeholders.
• Monitor project-related communications across emails, meetings, and calls, ensuring important actions and issues are followed through.
• Support document review and incident response teams by troubleshooting common issues and coordinating appropriate resolutions.
• Coordinate with internal teams and clients to maintain workflow continuity, resolve operational challenges, and escalate issues when required.
• Perform document processing activities such as TIFF/OCR conversion using appropriate eDiscovery tools and resources.
• Run complex searches, manage search indexes, and create search-term reports to support client requirements.
• Use ticketing and project-management tools such as JIRA to track tasks and support efficient issue resolution.
• Delegate tasks according to team members’ capabilities and monitor delivery against service-level agreements and deadlines.
• Oversee day-to-day team operations, track performance metrics, and provide constructive feedback to support continuous improvement.
• Train team members, identify development needs, and help strengthen technical and operational capabilities across the team.
• Communicate project status, risks, issues, and relevant updates clearly with Project Managers, leadership, clients, and project teams.

Requirements:

• 4–6 years of relevant professional experience in project coordination, client services, eDiscovery, legal technology, or a related professional services environment.
• Working knowledge of Relativity and other document review/eDiscovery platforms.
• Strong understanding of eDiscovery processes and familiarity with the broader project lifecycle is highly valuable.
• Excellent planning, organizational, and time-management skills, with the ability to manage multiple requests and deadlines simultaneously.
• Exceptional written, electronic, and verbal communication skills, with confidence interacting professionally with clients, Project Managers, and internal teams.
• Strong proficiency with Microsoft Office Suite and commonly used business software applications.
• Experience with ticketing or workflow-management tools such as JIRA is preferred.
• Strong customer-service orientation and a demonstrated commitment to improving client satisfaction.
• Ability to assess priorities, manage competing demands, and adapt quickly when project requirements change.
• Strong troubleshooting, problem-solving, and escalation skills, with a solutions-oriented approach.
• Demonstrated ability to delegate effectively, monitor performance, provide feedback, and support team development.
• Collaborative and team-oriented mindset, with strong interpersonal skills and an ability to build productive working relationships.
• Willingness to work 24/7 rotational shifts, including weekends and national holidays, according to business requirements.

Benefits:

• Full-time employment opportunity within a global professional services and technology environment.
• Exposure to complex client projects and the end-to-end eDiscovery lifecycle.
• Opportunities to develop expertise in legal technology, project management, client services, and operational delivery.
• Leadership responsibilities including team coordination, mentoring, performance management, and training.
• Opportunity to work with established eDiscovery platforms and workflow-management tools.
• Gurgaon is the preferred work location, with Bangalore also indicated as a potential location.
• Rotational work arrangements, including work-from-office and work-from-home shifts depending on the assigned schedule.
• Opportunity to work within an organization operating under structured information-security and quality standards, including ISO 27001:2022-aligned processes.