IT Service Technician (On-site)

KLDiscovery, one of the largest eDiscovery providers, is currently seeking an IT Service Technician for an exciting new opportunity.

The IT Service Technician (on-site support) will be the primary escalation point for all Desktop, Wireless Device, Printer and Laptop issues and queries. The individual will work as part of a larger virtual team to acknowledge, route, escalate and resolve incidents that impact business users. The individual will be required to provide support via the telephone, physical desk-side visits and by using remote administration tools.

This role may require to provide support to the wider EMEA region and ad-hoc international travel may be required.

The position is located in Katowice, Poland.  

Responsibilities

• Support desktops/laptops, printers, mobile devices, end-user applications, enterprise software and server and backup infrastructure. 
• Ensure software and hardware license compliance through documented, established process.
• Ensure all IT assets are recorded and tracked through documented, established process.
• Willing up to 5% international business travel 

Qualifications

• Certification in technology-related field preferred or equivalent experience.
• Demonstrable experience of desktop/laptop hardware troubleshooting and configuration.
• Good understanding of Windows 10 and MS 0365 troubleshooting, support and set up.
• Knowledge of Active Directory administration troubleshooting and support prefered.
• Good understanding of network connectivity, troubleshooting, support, and set up of mobile devices and printers
• Experience of application imaging and enterprise software deployment.
• Customer-focused with resilient interpersonal skills.
• Ability to document activities in a clear and concise manner.
• Very good English language skills

What We Offer

At KLD we invest in employees and their families by placing their wellbeing first.  We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks.  We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is 86,400 PLN to 96,400 PLN.

• This position is on-site, and we offer high-performance laptop computer, options for wireless or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
• Language lessons
• Opportunity to develop your skills (trainings, conferences, books and more)
• Fun and friendly atmosphere
• Attractive package of benefits, i.e. contribution of costs of a private medical care (Medicover) and a sports card (Multisport)
• Good coffee & Sweet Mondays

Development Opportunities We Offer

• Conferences in Poland
• Industry-specific e-learning platforms
• Intracompany training
• Mentoring
• Technical knowledge exchange within the company

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

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