Infrastructure Operations Analyst

The M365 Operations Administrator supports the deployment, administration, and sustainment of the Microsoft 365 environment for the Department of Energy Office of Science. This role involves managing and maintaining Exchange Online, Teams (including voice services), SharePoint Online, OneDrive, and Azure Active Directory (Entra ID). The Mid-Level M365 Administrator helps ensure the secure, compliant, and efficient operation of M365 services in alignment with DOE standards and federal policies. This position is on-site, supporting day-to-day operations and contributing to service improvements.

• Monitoring, maintaining, and supporting Microsoft 365 services. This includes providing technical assistance, resolving incidents, implementing configurations, and ensuring that M365 services remain secure, reliable, and aligned with organizational requirements. 
• Administer Microsoft 365 services, including Exchange Online, Teams (with voice), SharePoint Online, OneDrive, and Azure AD / Entra ID.
• Support Conditional Access, MFA, and identity protection configurations under guidance from senior staff and cybersecurity policies.
• Assist in managing guest account lifecycle and Azure AD B2B external collaboration settings.
• Maintain Exchange hybrid mail flow and assist in mailbox and distribution group management.
• Configure and support calendar sharing, shared mailboxes, and resource mailboxes.
• Provide Tier II/Tier III support for M365-related incidents and service requests.
• Perform monthly server patching of Azure and on-premises infrastructure.
• Support the implementation of DLP, retention policies, and sensitivity labels. 
• Conduct content searches and assist with eDiscovery requests as directed.
• Generate basic reports on M365 service health, licensing, and usage.
• Assist in M365 service updates, feature deployments, and configuration changes.
• Use PowerShell to perform routine administrative tasks (with guidance as needed).
• Administer and support the integration of multi-function devices (MFDs) with our organization's Microsoft 365 environment, specifically for scan-to-email and scan-to-OneDrive functionalities.
• Liaise with MFD vendors and support teams as necessary to resolve complex hardware or firmware-related issues affecting Microsoft 365 integration.
• Collaborate with senior administrators, cybersecurity, and networking teams to support secure operations.
• Create and maintain detailed documentation for Microsoft 365 configurations, troubleshooting guides, and best practices.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 5+ years of experience in M365 administration or enterprise messaging support.

Preferred Certifications

• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• ITIL® 4 Foundation (preferred for federal process alignment)

Other Job Specific Skills

• Strong Communication Skills: Clearly explains technical concepts to peers, leadership, and customers.
• Proactive Follow-Up: Ensures assigned tasks and incidents are addressed in a timely manner without requiring constant oversight.
• Multitasking Ability: Manages multiple tasks and priorities efficiently.
• Productivity and Efficiency: Delivers accurate, high-quality work within expected timelines.
• Self-Motivation: Works independently on assigned tasks and seeks guidance when appropriate.
• Team Collaboration: Engages positively with colleagues and contributes to team success.
• Knowledge Sharing: Shares knowledge with peers and junior team members.
• Problem-Solving Skills: Identifies and resolves technical issues effectively.
• Accountability: Takes ownership of assigned duties and outcomes.
• Adaptability: Responds well to changing priorities and technical requirements.
• Customer Service Orientation: Prioritizes user satisfaction and service excellence.
• Attention to Detail: Produces precise and thorough work.
• Leadership Communication: Keeps leadership informed of progress, risks, and issues.
• Responsibilities may require occasional evening or weekend work with little advanced notice.
• Available for on-call 24x7 support as part of a rotation for critical Office of Science IT infrastructure services.
• No regular travel required.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.