Email Engineer

Summary:

An Email Engineer is responsible for the design, administration, support, and ongoing modernization of ADT’s Microsoft Exchange messaging environment, including Exchange Online and hybrid Exchange configurations. This role ensures high availability, security, and compliance of enterprise email services while supporting cloud migration initiatives, automation, and operational excellence.

Duties and Responsibilities:

• Administer and support Microsoft Exchange Online and hybrid Exchange environments, including mailbox provisioning, lifecycle management, and mail flow configuration.
• Manage hybrid connectivity components, including Azure AD Connect, Exchange Hybrid Configuration Wizard, SMTP relay, and legacy Exchange dependencies.
• Implement and maintain Role Based Access Control (RBAC) and least‑privilege administrative models within Exchange.
• Monitor service health and troubleshoot complex messaging issues across cloud and on‑premises environments.
• Develop, maintain, and execute PowerShell scripts for automation, reporting, and operational efficiency.
• Partner with Security & Compliance team to configure and maintain email security and compliance controls such as anti-spam, anti-malware, transport rules, Safe Links, Safe Attachments, retention policies, and eDiscovery integrations.
• Partner with Security, Identity, Compliance teams to ensure messaging services align with governance and data protection requirements.
• Create and maintain operational documentation, standard operating procedures, and runbooks for Exchange services.
• Participate in change management, incident response, and on‑call support rotations as required.
• Perform additional duties as assigned.

Skills and Competencies:

• Strong expertise in Microsoft Exchange Online and Exchange PowerShell administration.
• Experience supporting hybrid Exchange architectures in enterprise environments.
• Solid understanding of mail flow, SMTP, and DNS concepts (MX, SPF, DKIM, DMARC).
• Proficiency in PowerShell scripting and automation.
• Knowledge of Microsoft Purview, retention, eDiscovery, and DLP concepts.
• Strong analytical and troubleshooting skills for complex, multi-system issues.
• Effective written and verbal communication skills.
• Ability to work independently while collaborating effectively across teams.

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
• 5+ years of experience supporting Microsoft Exchange in an enterprise environment.
• Hands on experience with Exchange Online and hybrid Exchange deployments.

Preferred Qualifications:

• Experience with Microsoft 365 security and compliance platforms.
• Familiarity with Entra ID (Azure AD), Intune, and Conditional Access.
• Experience supporting large scale mailbox migrations.
• Microsoft certifications such as MS 102, MS 203, or equivalent.

Required Licensing or Certifications:

• Microsoft certifications are preferred but not mandatory.

Working Conditions:

Physical Requirements:

• Sit (Continually=67-100% of workday)

Communication Skills:

• Writing, Talking/Hearing on the phone (Continually=67-100% of workday)

Environment Requirements: 

• Remote/Home office (Continually=67-100% of the workday)

Travel:

• Occasionally, less than 25%