eDiscovery Support Technician

Location: Remote -Maryland  

Clearance Required: Top Secret (TS) Eligible 

Duration: Full-time 

Pay Type: Salaried, W2 employee 

Reporting to: Senior Manager, Programs and Security 

Management Duties: None 

Compensation: $120k-$140k/year

Position Overview 

Four Inc. is seeking a qualified Nuix eDiscovery Support Technician to provide day-to-day consulting support across the full eDiscovery lifecycle. This role supports front-end and back-end Nuix platform operations, ensuring critical application and platform services remain available, optimized, and aligned with industry best practices. 

The ideal candidate has hands-on experience with Nuix Workstation and Discover, strong customer service skills, and the ability to troubleshoot platform issues, train end users, and support case teams through all phases of eDiscovery processing and production. 

This position currently follows a remote work schedule, with occasional in-office days at Four Inc.’s headquarters in Herndon, Virginia as needed. Furthermore, client site visits in Washington, D.C. may be required. 

Essential Functions 

• Provide day-to-day assistance with all aspects of utilizing Nuix products, including but not limited to front-end eDiscovery (e.g., case setup, customer service, ingestions, functions of the web portal, productions, importing/exporting load files), ensuring critical application and platform services are running and available, training users, back-end processes (e.g., troubleshooting licenses and service issues), optimization, and best practices. 

• Provide customer service regarding Nuix products to the eDiscovery team and end users. 

• Fully utilize the capabilities of the Nuix products (e.g., Computer Assisted Review/Technology Assisted Review) in accordance with industry best practices. 

• Assist with operations and maintenance of the Nuix platform as needed. 

• Assist with the resolution of issues, including reach-back to Nuix for resolution when needed. 

• Create or provide all appropriate documentation as needed. 

• Provide product use consulting or training as needed by the Government on platform features and enhancements. 

• Other duties as assigned. 

• Uphold Four Inc.’s core values and guiding principles in all interactions, decisions, and responsibilities. 
  

What We Offer 

• Competitive pay (medical, dental, vision, 401k with match, company-paid life/short-term disability, long-term disability insurance, paid time off, all federal holidays off, etc.) 

• Great company culture and perks (regular office happy hours, peer-to-peer recognition program, free building gym access, hybrid work environment, etc.) 

• Collaborative team with room for professional development/growth as the company expands. 

Qualifications 

• Bachelor’s degree with 3+ years of experience in eDiscovery, or 5+ years of eDiscovery experience in lieu of a degree. 

• Trained, authorized, and certified in Nuix Workstation and Discover within 3 months of hire. 

• Experience with Nuix platforms, capabilities, workflows, and troubleshooting. 

• Enterprise-level business project experience with strong process, analysis, design, and documentation skills. 

• Experienced in identifying and clarifying clients’ business and technical requirements in a clear and logical manner. 

• Strong interpersonal skills with superior verbal and written communication skills. 

• Demonstrated problem-solving ability and attention to detail to deliver high-quality output while meeting deadlines. 

• Ability to collaborate and communicate effectively across multiple time zones. 

• Capability to manage competing priorities. 

• Proficiency with MS Excel, Word, PowerPoint, and Notepad++ (or a similar advanced editor). 

• Must be Top Secret (TS) eligible. 

• Must possess a DoD-approved 8570 baseline certification, IAT Level 2 or higher, within 3 months of hire. 

Preferred Qualifications 

• Design experience with the ELK stack (Elasticsearch, Logstash, Kibana) or similar Elastic-based tools. 

Physical Requirements 

The work is generally sedentary and performed in an office or remote setting; however, some travel to government or partner sites may be required. The position may require: 

• Visual acuity to view computer screens, read technical documents, and perform data analysis and data entry 

• Ability to sit or stand for extended periods 

• Manual dexterity sufficient to operate a keyboard, mouse, and other office equipment 

• Occasional lifting or carrying of equipment, boxes, or documents (typically under 40 lbs) 

• Ability to hear and speak clearly in virtual and in-person meetings 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 

About the Company 

Four Inc. is a fast-growing public sector IT provider with a long history of delivering exceptional results in the federal and SLED markets. We are a multi-state employer, and our culture is collaborative, driven, and people-focused. We are building for scale, and we’re looking for teammates who are energized by building structure and improving processes while providing excellent customer service, whoever your customer is. With a proven track record of success and a strong, collaborative culture, we are expanding our team to continue driving innovation and digital transformation in the public sector. 

Four Inc. is a federal contractor and an Equal Opportunity Employer, including disabled persons and veterans. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under applicable law. We actively seek to recruit, hire, and promote qualified veterans and individuals with disabilities. 

If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation to apply for a position, please contact us at careers@fourinc.com. 

This job opening will be listed with the appropriate state workforce agency as required under the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA).