Director, HR Processes & Reporting
Global RelayWho we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
Reporting into the VP of HR, the Director, HR Processes & Reporting leads the governance, optimization, and continuous improvement of HR systems, operational processes, and workforce reporting capabilities. This role ensures that HR infrastructure is scalable, automated, compliant, audit-ready, and supported by strong data governance frameworks.
As Global Relay continues to grow and scale globally, this role will ensure our HR infrastructure evolves in step with the business.
In this position, you will partner closely with Enterprise Systems (ES), IT, Finance, Legal, Internal Audit, and HR leadership to drive process excellence, regulatory compliance, and data-driven workforce insights across the organization. You will bring strategic oversight to HR operations while strengthening controls, improving reporting, and providing leadership with reliable, actionable data.
This is a high-impact leadership role with broad ownership and meaningful enterprise visibility. If you are a thoughtful, solutions-oriented HR leader who thrives on driving operational excellence at scale and influencing cross-functional stakeholders at the executive level, we would welcome you to apply.
Your responsibilities:
This role drives HR systems strategy, governance, compliance, process excellence, and workforce analytics in the following ways:
HR Systems Strategy & Oversight
- Lead the strategy, design, implementation, and ongoing optimization of HR systems & Analytics in partnership with the Enterprise Systems (ES) team.
- Establish strong controls, user access standards, and integration frameworks to ensure security, compliance, and operational effectiveness.
- Co-create and prioritize a multi-year roadmap aligned with business strategy based on business value and ROI with your counterpart in Enterprise Systems.
Compliance, Governance & Audit Leadership
- Oversee HR policy governance and operational control frameworks across the employee lifecycle.
- Ensure compliance with labor laws, data privacy requirements, compensation governance standards, and internal policies.
- Lead HR audit readiness efforts, including control testing, documentation oversight, and auditor engagement.
- Serve as the primary liaison to Internal Audit and external auditors, driving remediation and continuous improvement.
HR Data Governance & Workforce Analytics
- Establish and oversee a comprehensive HR data governance framework, including data ownership, quality controls, and reporting definitions.
- Ensure data accuracy, integrity, security, and privacy compliance.
- Lead the development of KPI dashboards, workforce reporting, and predictive analytics to inform executive decision-making.
- Translate workforce data into clear, actionable insights on headcount trends, attrition risk, hiring forecasts, and labor cost planning.
HR Process Design & Automation
- Standardize and optimize HR processes across the employee lifecycle (hire-to-retire).
- Drive automation initiatives that reduce risk, increase efficiency, and support scalability.
- Establish clear process documentation and governance mechanisms.
Leadership & Stakeholder Engagement
- Lead and develop a high-performing team responsible for HR operations, systems, reporting, and compliance.
- Partner cross-functionally with HRBPs, Finance, IT, ES, Legal, and Internal Audit.
- Serve as a strategic advisor to the VP, Human Resources and senior leadership on governance, reporting, and workforce insights.
About you:
- Bachelor’s degree in Human Resources, Business, Information Systems, Data Analytics, or related field required; master’s degree or MBA preferred
- 10+ years of progressive experience in HR operations, HR systems, governance, or people analytics
- Demonstrated success leading HR compliance, audit readiness, and control management
- Deep expertise in HR data governance, system controls, and workforce reporting infrastructure
- Experience partnering effectively with Internal Audit, Finance, Legal and external auditors; exposure to multi-country or regulated environments preferred
- Strong governance and risk management orientation
- Advanced analytical and reporting capability, including dashboard development, workforce forecasting, and translating data into executive insight.
- Process improvement and automation leadership
- Proven leader with executive presence, strong stakeholder management skills, high integrity, and excellent attention to detail
Compensation:
Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program.
For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.