Director, AI & Analytics
Lighthouse Document Technologies IncWhat is special about Lighthouse?
Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.
What’s unique about this role?
Directors in the AI & Analytics group are seasoned technical SMEs and organizational leaders who manage our structured analytics, predictive AI, and GenAI solutions. As part of an innovation-focused team, Directors in the AI & Analytics group play a pivotal role in defining the strategic direction of Lighthouse solutions portfolio. This role is both highly consultative and highly process/tech-oriented requiring a deep knowledge of discovery workflows and requirements, and high literacy with respect to the state-of-the-art in discovery review and analytics technology.
As part of a fast-growing team that is pushing for broader market adoption of Lighthouse AI technology, Directors in this group serve a key role in a pre-sales and solution architecture capacity. This is especially true in contexts where Lighthouse does not have available point solutions yet is interested in developing them through co-design engagements with our law firm and corporate innovation partners.
What will this person do?
Advising on AI & Analytics client projects, including:
- In-depth consulting and client education on projects leveraging predictive AI, GenAI, and/or structured analytics.
- Designing project-specific solution based on client requirements and articulating staff and infrastructure requirements to support needs of client engagements.
- Managing the design and delivery of enterprise-level analytics programs for strategic corporate clients.
- Mentoring junior staff assigned to engagements, providing regular feedback and evaluation to junior staff members and their respective managers.
- Coordination with support and technical teams across the organization to ensure we are leveraging the full suite of LH capabilities to provide best-in-class support and value to our clients.
People management, including:
- Participating in candidate recruiting activities including interviewing, assessment, and hiring decision deliberation.
- Systematically gathering and synthesizing performance feedback of assigned reports.
- Defining and monitoring progress related to skills development and career pathing for assigned reports.
- Addressing administrative queries related to PTO and beyond.
- Escalating performance concerns to AI & Analytics and HR leadership, and developing performance plans as needed to help remediate.
- Taking disciplinary actions when needed.
Leadership on operational initiatives, including:
- Developing or maturing playbooks for core workflows of established offerings.
- Implementing and updating AI & Analytics training curriculum (composed of a suite of documentation, simulation activities, and evaluation) for new members of the team or secondees from other groups who are supporting AI & Analytics workflows.
- Managing requirements and user testing for product releases.
- Driving cross-functional improvement and optimization initiatives with partner groups such as Client Services, Client Success, Business Operations and beyond.
- Collaborating with marketing, client success, and sales on client-facing overviews of Lighthouse AI & Analytics solutions.
Bring your passion and together we will shine. It would also be great if you had the following:
- Advanced degree preferred in relevant discipline (law, technology, statistics)
- Minimum 15 years litigation or eDiscovery industry experience required
- Minimum 10 years advanced analytics in eDiscovery required
- Prior in-house corporate legal, law firm legal staff or eDiscovery vendor experience required
- Excellent knowledge of eDiscovery technology, including key applications and programs such as Relativity Analytics, Relativity aiR, Reveal (Brainspace), or comparable analytics platforms
- Excellent knowledge of litigation support and legal discovery process and concepts
- Proven success and desire to consult with clients/internal departments, projecting expertise and solving day-to-day challenges as well as strategic challenges
- Experience leading complex projects and managing multidisciplinary teams from other departments preferred
- Excellent written and oral communication skills with clients and internal staff (demonstrated both in relaxed atmosphere and under pressure)
- Customer service demeanor: consultative, approachable, respectful, and polite
- Ability to multitask under pressure
Work Environment and Physical Demands
- Duties are performed in a virtual office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material.
- Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
- Duties may require the ability to travel via automobile or airplane. Approximately 5% of the time will be spent traveling.
Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!
As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.
Lighthouse offers a comprehensive quality benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.
This role will be eligible to participate in an annual bonus or incentive program.
As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.