【案件】：Deskside Support Engineer
【期間】： 短期から長期
【稼働率】：100%
【要員希望数】：1名
【顔合わせ回数】:1-2回
【作業場所】： Chiyoda
【勤務形態】： ハイブリッド
【予算/単価】： スキル見合い
【契約形態】：準委任契約
【業務内容】:
- Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required
- Where required, provide support for the Manufacturing “Shopfloor” handhelds, laptops, and scanner devices
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery
- Provide smart Hands and Feet support for Technology team on demand
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided
- Provide physical access to vendors on demand for site/Communication rooms –IDF/MDF/MMR and Data Center/Server room
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity
- Co-ordination for cable patching with Vendors or enable on demand
- Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management Installing and configuring hardware and software components to ensure usability by end users
- Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Experience in supporting overall manufacturing / lab IT systems and IT devices
- Familiarity with manufacturing, lab or distribution center IT equipment
- Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
- Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
- Advanced Microsoft skills (server support, etc.)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
- Strong focus on quality and attention to detail
【必須スキル】:
- Diploma or degree in IT
- Minimum 2 years desk side support services
- Strong Analytic/Troubleshooting Skills
- Strong Communication and customer service skills
- Strong understanding of MS Windows Operating Systems
- Strong working knowledge of MS Office and basic business application
- Basic knowledge of networks, telecom, and compute/storage
- Advanced knowledge of MacOS & iOS environment & administration
- Advanced understanding of the MacOS imaging & end-point deployment process
- Basic understanding of policy, user certificates and keychains design, management, and deployment
- Advanced knowledge of mobile device support