Overview
NSC Global Deskside Engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.
Responsibilities
- Provide Break-Fix and end user support activities as required.
- Installing, configuring & troubleshoot hardware and software components for windows workstations to ensure usability by end users.
- Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
- Provide smart Hands and Feet support for Technology team on demand.
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
- Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
- Co-ordination for cable patching with Vendors or enable on demand.
- Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site.
- Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
Qualifications
Hard Skills:
- Minimum 2 years desk side support services.
- At least C1 Dutch and B2 English knowledge.
- Strong understanding of MS Windows Operating Systems, working experience of MS Office and basic business application.
- Basic knowledge of networks, telecom, and compute/storage.
- Advanced knowledge of MacOS & iOS, MacOS imaging & end-point deployment environment & administration.
- Advanced knowledge of mobile device support.
- Familiarity with manufacturing, lab or distribution center IT equipment (scanners, printers, rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.).
- Knowledge / Experience with IT systems and devices in manufacturing and lab environments.
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center.
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Basic understanding of policy, user certificates and keychains design, management, and deployment.
- Should have practitioner level knowledge in SCCM 2012 and O365.
- Knowledge / Understanding of GMP and GxP.
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management.
Soft Skills:
- Strong Analytic/Troubleshooting Skills along with Communication Skills.
- Strong Customer Support Skills
- Advanced communications skills to work with multiple teams and/or OEMs on high priority issues.
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident.
- Strong focus on quality and attention to detail.