Customer Success Manager APAC
MSABMSAB is a global leader in digital forensic technology for mobile device examination and analysis. The MSAB vision is to empower every investigation with digital forensic solutions – for a safer world. A core value is to run an ethics-driven company with innovation and results. The sole focus of MSAB is on delivering high quality digital forensic solutions to collect, review, analyze and manage data. MSAB is a trusted partner to Law Enforcement, Defence Forces, Government Agencies and Forensic Laboratories in democratic countries throughout the world enabling them to investigate crime, gather intelligence, investigate fraud and fight corruption.
About the role
Now MSAB offers the inspiring opportunity to contribute to our growth plans in Asia-Pacific region. Your overall task is to ensure that our customers derive maximum value from our products and services. As a bonus you will contribute to create a safer world.
Your mission
As our Customer Success Manager APAC you will foster long-term relationships by enhancing product value, reduce churn and ensuring customer satisfaction. You will do this by focusing on making our customers successful through proactive engagement, renewal management, creating smooth customer-onboarding and by collaborating close with our sales managers in the region.
You will preferably be located in Singapore. You are fluent in English both orally and in writing. Additional languages such as Mandarin, Bahasa or Vietmanese is a great plus.
You will be a key factor for our growth plans in the region and we look forward to hear your story on how you create customer satisfaction, smooth onboarding process as well as your experience from handling diverse cultural factors. We are also interested in hearing about your work with renewal and revenue growth, training, enablement and advocacy, reporting and collaboration. We also need to hear about your technical and product expertise preferably from mobile phones.
We believe you have strong communication skills with ability to translate complex technical topics into clear business value for customers. This position requires a strong technical interest, a proactive approach and that you enjoy collaboration with colleagues and customers taking advantage from your ability to influence on several levels. If you have a strong understanding of how a Customer Success Manager contributes to revenue growth and the drive to make it happen - then we want to have a talk with you.
There is much more to say about our growth plans, strategy, company culture, our values and how we create a safer world. But we save that to the interview.
Welcome to apply now!
For more information about MSAB, please visit: http://www.msab.com
What we can offer
Create a safer world with us!
As one of the world’s leading digital forensics companies, MSAB leads the way in pioneering advancements that contribute to making our world safer.
Your work at MSAB will bridge the gap between technology and justice. You will be inspired to go beyond your comfort zone, and you will deal with challenging and meaningful projects. When you join us, you become part of a global team that aspires to create a safer digital future, one breakthrough at a time.
We can offer you an exciting work environment, where we value being innovative, acting ethically and delivering results in everything we do while our customers' needs are at the center. We are proud to be a fast-growing international company with more than 20+ nationalities and we work with things that really make a difference.
Every day at MSAB is an opportunity to redefine the future of digital forensics.