Cloud Solution Architect (CSA) – Exchange Online & Exchange Server (M/F/D)

Job Title:

Cloud Solution Architect (CSA) – Exchange Online & Exchange Server (M/F/D)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Concentrix is seeking an experienced Cloud Solution Architect (CSA) specializing in Exchange Online, Exchange Server, and Microsoft 365 Administration & Governance to help customers modernize their messaging and collaboration platforms.

The successful candidate will serve as a trusted technical advisor for enterprise customers, leading Exchange migrations, Microsoft 365 administration initiatives, governance programs, and operational transformation projects

Key Responsibilities

Messaging & Collaboration Architecture

• Design and architect enterprise-scale messaging solutions based on Microsoft best practices.
• Lead Exchange modernization and transformation initiatives.
• Define migration strategies from on-premises Exchange environments to Exchange Online.
• Develop long-term messaging and collaboration roadmaps.
• Conduct architecture reviews and technical assessments.

Exchange Online & Exchange Server

• Design, implement, and optimize Exchange Online environments.
• Lead Exchange Hybrid and migration projects.
• Manage mail flow architecture, transport rules, connectors, and routing configurations.
• Design and review High Availability (DAG) and Disaster Recovery strategies for Exchange Server.
• Troubleshoot complex messaging and coexistence scenarios.

Microsoft 365 Administration

• Administer and govern Microsoft 365 tenant services.
• Manage Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID integrations.
• Define operational standards and administration frameworks.
• Optimize Microsoft 365 service health, performance, and adoption.
• Lead tenant consolidation and modernization projects.

Governance & Compliance

• Define Microsoft 365 governance strategies and operational models.
• Implement retention policies, litigation hold, eDiscovery, and compliance controls.
• Partner with security teams to ensure secure messaging architectures.
• Design controls aligned with regulatory and compliance requirements.
• Establish governance frameworks for mailbox lifecycle management.

Customer Advisory

• Act as primary technical advisor for strategic customer engagements.
• Facilitate workshops, roadmap discussions, and executive briefings.
• Present technical solutions to both technical and business audiences.
• Guide customers through Microsoft 365 operational transformation.

Required Qualifications

• 10–15+ years of experience in enterprise messaging and collaboration environments.
• 5+ years of experience working with Exchange Online and Microsoft 365.
• Proven experience delivering large-scale Exchange migration projects.
• Strong understanding of Microsoft 365 administration and governance.
• Excellent customer-facing consulting and architecture experience.
• Strong communication and stakeholder management skills.
• Fluent in English and Turkish

Location:

DEU Berlin Work-at-Home

Language Requirements:

Time Type:

Full time