Client Support Associate

Introduction

KLDiscovery offers an exciting opportunity to leverage your talents and make a meaningful impact in a dynamic, fast-growing technology and services organization. We are a global company offering technology-enabled services and software to support law firms, corporations, government agencies, and consumers to tackle their most complex legal and regulatory challenges and solving complex data challenges.

We are looking for a Client Support Associate for an exciting new opportunity.

Work Status: On-site

Is this Role for You?

This person will focus on client support, acting as the first point of contact for customer requests and queries.

A Day in the Life

• Adding, editing and removing user accounts from Affinitext libraries 
• Resetting lost/forgotten/locked user accounts 
• Responding to customer requests via email and live (text) chat 
• Use of template responses to ensure standardized style and tone 
• Data input and other administrative functions 
• Contribute to growing a small dynamic team into a global brand 

What You Will Bring To The Role

• Bachelor’s degree in computer science/commerce
• Strong written and verbal English communication skills, customer service etiquette, ability to manage multiple queries efficiently 
• Basic computer application proficiency (MS Office, web-based tools) 
• Adaptability and result-driven

Driving Career Growth, Benefit Excellence: The KLD Advantage

At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. India compensation is based upon the local competitive market.

• Paid time off, that offers various time off options to help employees maintain a work-life balance, such as Casual, Earned, Sick, Special Leave, and Holidays
• Ongoing learning and development, a focus on continuous professional development through various training and education reimbursement programs 
• A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together
• A surrounding team of mission-driven individuals who genuinely love what they do 
• Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees 
• India compensation is based upon the local competitive market

Who We Are 

KLDiscovery provides technology-enabled services and software to help law firms, corporations, and government agencies solve complex data challenges. With offices in 26 locations across 17 countries, KLDiscovery is a global leader in delivering best-in-class data management, information governance, and eDiscovery solutions to support the litigation, regulatory compliance, and internal investigation needs of clients. Our Nebula Ecosystem provides powerful end-to-end eDiscovery and enterprise-grade information governance. Through its global Ontrack data recovery business, KLDiscovery delivers world-class data recovery, disaster recovery, email extraction and restoration, data destruction, and tape management. 

We Provide Equal Employment Opportunity.

At KLDiscovery we believe that inclusion and diversity make us stronger. We are committed to fostering an inclusive environment for all employees that enhances wellbeing and belonging. We welcome and celebrate individuals of all backgrounds, experiences, and perspectives. 

We do not discriminate on the basis of race, color, religion, gender, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status. We are happy to support you with any accommodation request at any stage in our hiring process.

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