Chief Product Owner - Microsoft 365

Chief Product Owner – Microsoft 365 Automation, Messaging & Platform

Making a difference with reliable and user-friendly digital workplace services
The ING tribe Workplace Services and Employee Experience is responsible for the digital workplace of all 60.000+ global ING employees. We ensure that our colleagues can work simply and safely with any device, wherever they are in the hybrid world. We deliver services that are vital to ING’s business operations, so when working for our team, you can make a tremendous impact! Are you up for it?

We provide hardware (such as laptops & mobile solutions and video conferencing tools) and a large variety of business productivity software, including collaboration services such as Teams, SharePoint and Outlook. We also provide the infrastructure and 3rd line support for these services. WPS has standardised on SaaS (cloud) services and ING was one of the first financial institutions that fully committed to a truly Modern Workplace based on Microsoft 365.

Are you ready to shape the future of modern workplace technology? For our team in Amsterdam we are looking for a visionary Chief Product Owner to lead the definition and prioritization of various components of our Employee Productivity & Collaboration services with a strong focus on risk and security, employee experience, and operations at scale.

As Chief Product Owner your key focus will be on the generic Microsoft 365 Platform, including Copilot, and on Messaging services (including Exchange Online) ensuring a seamless, secure, and scalable employee experience for our workforce. You’ll also own the product vision and backlog of our M365 Automation team, ensuring stable deployments focusing on provisioning, employee self service, desired state, and reporting in an integrated, secure and future-proof manner.

The team
Within People and Hubs Workplace Services we are looking for a new Chief Product Owner to cover the product vision and backlogs for ING’s Microsoft 365 Automation, Platform, and Messaging Workplace Services. This includes, amongst others, our hybrid Exchange environment, our overall Microsoft 365 components such as Viva and Copilot, and our Automation platform. The Automation, Platform, and Messaging Chief Product Owner is part of a global team that is based in The Netherlands, Poland and the Philippines. The Chief Product Owner forms a team with the Product Owner for Employee Collaboration, Productivity & Engagement, the IT Area Lead, the Chapter Leads, and of course the engineers in the squads to define and drive the strategic product vision and backlogs of the services in Workplace Services’ Employee Productivity & Collaboration Area.

Roles and responsibilities
In addition to the foundational responsibilities inherent to the Chief Product Owner role, the following represent some of the key areas of accountability within this domain:

• Stakeholder management with all the various stakeholders across the bank globally, including Second and Third line Risk, Security, and key business domains.
• Own Product Vision and key strategic Objectives: align with architecture and Workplace leadership on technology roadmap and innovation strategies.
• Ensure operational continuity, reliability and availability for Mail services: 3rd line global support for the messaging services, including the Mail Compliance Archive and Fax services for ~80,000 user mailboxes and ~27,000 shared mailboxes.
• Continuous improvement, development and operations for our Azure runbooks supporting employee self service, reporting, provisioning, and desired state for Workplace Services.
• Drive security and compliance activities: actively supporting CISO and CSI teams in security related investigations and providing tools and services to improve ING’s security overall.
• Maintaining and managing the overall Microsoft 365 platform, including license management, contract requirements, and general Admin settings.
• Staying in control in accordance with ING’s Non-Financial Risk framework, including IT Risk management, sourcing and compliance risk, and risk assessments and risk management for all services within the Area.
• With Copilot services (Copilot Web, Copilot Work, Copilot Studio), enable Workplace Services to be the reliable business partner for Generative AI within the workplace at ING.
• Collaboration with engineering, security, and workplace teams to translate business needs into product features and user stories.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning, and take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• You have at least 5 years of proven experience in Microsoft 365 services (product vision and backlog), ideally in enterprise environments.
• You are deeply familiar with managing (Microsoft 365) Productivity & Collaboration services in an enterprise-level multinational organization, and with cloud-first frameworks.
• You are deeply familiar with managing Microsoft 365 services as an Integration Platform with experience in Generative AI and its potential and risks.
• You understand the principles of outsourcing on operational, tactical and strategic levels with end to end accountability of the Workplace Services delivered across multiple external and internal parties.
• You have experience with eDiscovery, Retention and Compliance in relation to email to support technical implementations and to support the compliance teams.
• You have experience in workplace automation using Azure pipelines for provisioning, desired state, and employee self service and reporting.
• You have preferably previously worked in highly regulated, multi-national environments like financial institutions with segregation between Risk, Audits, Security, Security Response, Cyber Security, etc.
• Ability to develop strong and collaborative partnerships with organizational leaders.
• You have a bachelor’s or master’s degree in Computer Science, Business Administration, IT Audit or a related field or equivalent work experience.
• You have knowledge of and experience with IT product vision and backlog methodologies, processes (e.g. Scrum), product lifecycle management and an agile work environment.

Personal skills

• You are a frequent visitor of conferences and meet-ups, you constantly try to improve yourself. Furthermore, you like to challenge others to improve as well, and you train and/or coach them.
• You know how to manage stakeholders on different organisation levels, you can easily work together with them to achieve your goals. You can develop strong and collaborative partnerships with departmental leaders. 
• You know how to visualise, articulate, and solve complex problems.
• In previous roles, you were the ‘go-to-person’ for the team when encountering challenges. You are a genuine team player, and can also coach and support other team members to achieve shared goals.
• You have excellent communication skills, capable of conveying complex technical topics to various audiences.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ING we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.