Business Consulting-Compliance Recording Engineer & Tester

UAT and implement Microsoft Teams Phone Mobile solution in alignment with the MS Teams Product Management objectives, as well as business and technical requirements Employ a range of techniques to analyse problems and evaluate multiple solutions against engineering, business & strategic criteria Troubleshoot solutions using common patterns with a range of tools & techniques Conduct thorough testing and validation of voice functionality related to the Teams Phone Mobile, ensuring consistency and feature parity between different service providers Improve delivery standards, working practices, tools & solutions and driving adoption of automation tools Collaborate closely with internal teams, preferred Mobile carriers, and stakeholders, to ensure seamless project delivery throughout Troubleshoot complex technical issues with Mobile carriers and internal teams, providing timely response and resolution Ensure solution compliance with organisational policies and regulatory requirements, related to deployment location, including roaming Create and maintain operational documentation, including operational runbooks and guidelines, change related documentation and other supporting documents Monitor system performance and user experience, to optimise the service, where possible Identify, assess and report on issues and potential risk events within solutions Prepare root cause analysis and prepare incident reports for production incidents and lead remediation Troubleshooting and resolution of issues with the Unified Communications platforms, supporting services and dependencies Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels Performing disaster recovery testing on a periodic basis in line with agreed service levels Patching, maintenance and remediation on the Unified Communications platforms and supporting services Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations Ensuring production installations of the platforms and additional components are compliant with the bank's information security standards Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation Support Teams Engineering and Product Teams with change management and user migration and adoption Enables experimentation and fast learning approaches to creating business solutions Building on a very strong technical knowledge in the aforementioned areas, the candidate must have strong support/troubleshooting skills, operate on their own accord, and work together in a global team with a strong worth ethic and communication skills Demonstrable experience in upgrading, installing, configuring and supporting Microsoft Teams large scale deployments and related capabilities such as Session Border Controllers, Avaya Enterprise Voice and Cisco Unified Communications products Microsoft Teams Phone System (Direct Routing, Calling Plans and Operator Connect) Advanced Level of PowerShell scripting to automate common tasks Demonstrable experience in playing leading role in a global level 3 or similar team and working within an ITIL or similar process Must have diverse technical background with experience on multiple technologies including a knowledge of H323 / SIP, AD, LDAP, XMPP, networking protocols and associated services. Knowledge of instant messaging, voice and video protocols ideally including PBX, ACD, CTI, IVR and VoIP Video Interoperability Understanding of the agile project delivery frameworks Experience with NICE NTR-X compliance recording platform PowerShell, Python, MSPL Scripting Understanding of monitoring systems (Tivoli, Netcool, SCOM 2007/2012, Nectar etc.) Knowledge of regulatory requirements in financial services industry Experience in messaging archiving products and eDiscovery tools Experience on ServiceNow