Assistant Office Services Manager

Overview

IST Management is seeking an Assistant Office Services Manager to join the Boston, Massachusetts team!

The Assistant Office Services Manager will be responsible for overseeing Corporate Hospitality, Mail Room, Copy/Print, and Reception Services on-site, in addition to, assisting with the supervision of on-site team. Ideal candidates should have prior related experience in hospitality and other services, possess strong analytical skills, have excellent customer relationship management abilities, are highly organized, and are ready to grow within their professional office services career!  Documented experience in a Mail Room and Copy/Print Center are required.

Who We Are

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 23 years, with operations in over 50 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. IST is a Relativity Certified Provider. We also provide direct hire recruiting services as well as corporate hospitality and event planning.

IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We’ve been honored as one of the Nation’s Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we’ve made the INC 5000 list. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense, and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members in 2020.

We’re a privately held American company still under the leadership of our original founder, President & CEO Hal Blackman. We pride ourselves on commitment to excellence for our clients, the passion we put into our work each day, and upward mobility for our talented front line employees.

You can check out istmanagement.com for more info on us!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus Incentives!

Schedule: Monday through Friday, 10 AM to 7 PM.

Compensation: $60,000-65,000 USD- Salaried. Direct hire.

Responsibilities

• Mail Room Services- process/scan/sort/delivery of mail and packages throughout office to appropriate personnel
• Copy/Print Services- utilization of duplication and printer equipment, attention to detail, maintain equipment
• Front-Desk Reception coverage as needed (i.e. lunch breaks, etc.)
• Hospitality Services- conference room management (setups/breakdowns for meetings, catering, staging food, coffee), maintain site common areas- ensure cleanliness, order supplies
• Manage, train and coach on-site employees and develop a work environment that promotes high motivation and customer satisfaction
• Take corrective action as necessary on a timely basis and in accordance with company policy

Qualifications

• High school diploma or equivalent (GED)
• One year experience supervising or managing similar operations preferred
• Litigation Copying/scanning/mailing, Xerox equipment experience 
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred
• Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
• Ability to prepare reports and present information to customers
• Must have attention to detail and critically think through and resolve problems
• Must have customer service skills and be able to maintain a consistent, high level of service
• Must have ability to multi-task, manage multiple accounts and establish priorities
• A valid driver’s license and/or reliable transportation to and from work
• Lifting up to 55 pounds
• Standing for long periods of time
• Significant walking
• Willingness to cross-train 

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.