Accounts Receivable Analyst (Remote)

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking Accounts Receivable Analyst to support our Client Shared Services Team.

Responsibilities include providing exceptional service and maintaining all information in the company’s systems accurately. This includes managing a portfolio of accounts, submitting invoices, ensuring prompt payment, responding to customer requests, working with internal teams & departments and providing relevant requested information to our clients. In addition, you will work closely with billing, sales and project management to support preferred accounts. 

Remote, work from home opportunity.

What You Will Do 

• Manage and maintain a clean and accurate portfolio aging that reflects the true statuses of invoice submissions and unpaid reasons, and ensure that any outstanding invoices are owed and collectible for payment
• Submit all invoices within portfolio monthly via email or ebilling portal accurately and in a timely manner
• Proactively communicate with customers within portfolio to facilitate speedy payment, and work with customers to initiate the most streamlined payment process possible   
• Ensure prompt responsiveness to all internal and external requests and questions 
• Work directly with customers, Project Managers, Billing Specialists, and Sales Representatives to settle/troubleshoot client issues
• Utilize a variety of tools/platforms (Oracle, Salesforce, Outlook) to efficiently manage account portfolio and ensure customer satisfaction 
• Attend regular meetings with direct team and team lead to discuss strategy and productivity 
• Collaborate cross-functionally to effectively support customer needs 

What You Will Bring To The Role

• Bachelor’s Degree preferred or equivalent combination of education and experience 
• Exposure to Legal or eDiscovery industry preferred but not required 
• Solid interpersonal, verbal and written communication skills 
• Ability to work independently with minimal supervision 
• Ability to handle multiple projects and manage conflicting priorities 
• Ability to effectively communicate with business leaders, clients, internal stakeholders 
• Collaboration skills with cross-departmental representatives 
• Advanced time management and organizational skills 
• Strong computer skills utilizing various software applications 
• Experience with Microsoft Office Suite (Excel, Word, PowerPoint) required
• Experience with ebilling portals a plus 
• Experience working with Salesforce or CRM system a plus 
• Sales experience would be a plus 

Why You will Love Working for KLD

At KLD we invest in employees and their families by placing their wellbeing first.  We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks.  We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $80,000 to $110,000.

• This position is 100% remote, and we offer a high-performance laptop computer, options for wireless headset or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
• Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
• Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
• Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
• A focus on continuous professional development through various training and education reimbursement programs.
• A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together.
• A surrounding team of mission-driven individuals who genuinely love what they do.
• Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
• Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
• FREE Employee Assistance Program (EAP) because we all could use a little help and support every now and then.
• 401(k) with employer match to help our employees achieve financial success.
• KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
• To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance. 

Who We Are

KLDiscovery is a global leader in eDiscovery, compliance, and data management solutions empowering law firms, corporations, and government agencies to tackle their most complex legal and regulatory challenges.  With 26 strategic locations across 17 countries and over three decades of expertise, we combine advanced technology, AI-driven automation, and deep forensic capabilities to transform digital evidence into actionable intelligence.

KLDiscovery's award-winning solutions support regulatory investigations, cross-border litigation, and cyber incident response-delivering advisory consulting services, driving strategic advantages, reducing costs, and ensuring defensible outcomes.  Through its global data management business, KLDiscovery provides world-class data recovery, disaster recovery, ransomware recovery, email extraction and restoration, data destruction, and tape management.  Backed by our 24/7 white-glove support, KLDiscovery is the trusted partner for organizations worldwide. 

We Provide Equal Employment Opportunity

At KLDiscovery we believe that inclusion and diversity make us stronger.  We are committed to fostering an inclusive environment for all employees that enhances wellbeing and belonging.  We welcome and celebrate individuals of all backgrounds, experiences, and perspectives.

We do not discriminate on the basis of race, color, religion, gender, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status.  We are happy to support you with any accommodation request at any stage in our hiring process.

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