Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer that will be part of the Archiving and Compliance Operations team who are the administrators of the electronic communications systems of record for regulated data at Wells Fargo. This role will ensure the successful ingestion of regulated data and exporting of the data to the Wells Fargo system of record.  The team supports and administers both cloud and on premise-based applications and infrastructure. This team specializes in gap identification, analysis, reporting, and remediation.  The team routinely interfaces with eDiscovery, regulatory adherence partners, Legal, HR, and regulated lines of businesses.

In this role, you will:

• Participate in managing all installed systems, on premise infrastructure and SaaS solutions within the Systems Operations functional area.

• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.

• Review and analyze moderately complex operational support systems, application software, reporting and system management tools to ensure the highest levels of systems and infrastructure availability.

• Collaborate with vendors and other technical personnel for problem resolution and root cause analysis.

• Lead and participate in team efforts to meet technical deliverables while leveraging solid understanding of technical process controls or standards.

• Validate all electronic communications are captured and archived into the Wells Fargo system of record while adhering to best practices around risk and controls, and all applicable regulatory standards.

Required Qualifications, US:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 4+ years supporting production Windows Server 2016 or newer

• 3+ years of experience supporting complex enterprise production applications.

• 2+ years of SQL queries

Desired Qualifications:

• PowerShell experience or equivalent experience automating common repeatable tasks

• Experience supporting SAAS applications.

• Microsoft cloud experience

• Enterprise level production support of messaging applications such as Exchange, Skype for Business, Microsoft Teams, Cisco Jabber, Broadridge, etc.

Job Expectations:

• This position is not eligible for Visa sponsorship.

• Must be able to work independently or in a team setting depending on the task at hand.

• This individual will be part of an on-call rotation. The on-call rotation schedule is non-standard business hours including nights, weekends and holidays.

• Will need to be agile and show flexibility in managing multiple tasks.

• Candidate will need to manage their time to ensure deliverables are completed on time.

• Be able to work a hybrid work schedule of 3 days in the office per week.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.