Senior Client Training Associate

Hybrid role out of one of the listed office locations with the expectation that PST hours may be required on occasion.

CT Corporation (www.ctcorporation.com), a Wolters Kluwer business, is committed to providing intelligent software and the highest quality service standards to support legal professionals in their workflows for corporate compliance and transactions, due diligence, litigation support, e-Discovery, law department management, and trademark management. CT builds its offerings within the framework of an extensive knowledge of our customers’ work processes and the challenges they face. We continue to build on these strengths through close customer relationships and consistent research gleaned from our clients. CT companies provide the best solutions for registered agent, compliance and governance services, law department management, lien management, litigation support and trademark management.

The Senior Client Training Associate for Wolters Kluwer, CT Corporation will have primary responsibilities for supporting and maintaining sales growth with CT’s Compliance services, with a strong focus on the entity management software application, hCue. Once a sale is completed, the Strategic Account Consultant will be responsible for ensuring clients are implemented, coordinating with multiple groups internally and externally, and then focusing on client adoption, through training and support. The position will also be responsible for retention and renewal of a set amount of accounts, with incentive to upsell on existing services/solutions and cross-selling of additional CT products. In addition, the Strategic Account Consultant activities will include learning and staying informed on the complex and comprehensive CT product suite; managing time and resources effectively; provide leadership and direction to the organization in relation to sales opportunities surrounding evolving standards in corporate business compliance matters; representing Wolters Kluwer within the industry and territory; and contributing to sales planning and forecasting activities.

**Must be able to work with all clients within the assigned territory without restrictions or challenges from enforceable non-compete agreements held by the employee and prior employers within 30 days of employment.

Minimum Qualifications:

• Bachelor’s Degree OR 3+ year’s equivalent experience in customer service and/or sales support.
• Experience identifying and selling additional services into a defined set of clients.
• Experience making in-person presentations providing training to new clients, at all levels, to explain/train on the business’ products, services and processes and their alignment with the client’s needs.
• Experience formulating high level and tactical strategies in sales process.
• Ability to work independently with a minimum amount of oversight.
• Ability to integrate information from multiple sources.
• Experience coordinating multiple sales strategy projects.
• Some experience troubleshooting and solving technical issues (connectivity, hardware, and software).
• Translating contacts gained through extensive networking into legitimate business opportunities.
• Experience forecasting, developing business plans, and executing on them.
• Exceptional communication skills both written and verbal communications.
• Strong Microsoft Office Suite skills (Word, Excel and Outlook).

Preferred Qualifications:

• Legal industry experience a plus
• Contract negotiations
• Corporate Compliance
• Understanding of finance and budget responsibilities
• Experience with record keeping and order entry systems (One World, Arrow and Voyager preferred) and web-based applications (PlaceWare, WebEx and Salesforce.com)

Wolters Kluwer (www.wolterskluwer.com) is a market-leading global information services company. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer’s leading, information-enabled tools and solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. 

Wolters Kluwer has 2011 annual revenues of €3.4 billion ($4.5 billion/£2.8 billion), employs approximately 19,000 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America. Wolters Kluwer is headquartered in Alphen aan den Rijn, the Netherlands. Its shares are quoted on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

Visit our website, YouTube or follow @Wolters_Kluwer on Twitter for more information about our customers, market positions, brands, and organization.

Wolters Kluwer offers a competitive compensation and benefit package including 4-weeks of paid time off (1st year), 12 paid holidays, and a generous profit sharing program. 

We are an equal opportunity employer and committed to a diverse workforce.

Compensation: