Legal Operations Manager (SaaS)

We began a movement when we started Resilinc in 2010 with our belief in the power of supply chain to be a force for good, to improve the lives of people and our communities. Our vision is for the world to have a place where suppliers and customers can collaborate securely with transparency and trust as the foundation. Today Resilinc’s flagship supply chain visibility, mapping and AI powered monitoring and predictive analytics platform is widely considered the Gold Standard for resilience.  

We wake up every day with the power of our important Mission driving our every action. Join our passionate, highly motivated and VIRTUAL global team that is energized and working hard to positively impact the world. 

We are seeking an experienced, highly organized Legal Operations Manager to scale our in-house legal operations function. The ideal candidate will support our in-house counsel to optimize and streamline legal operations including contract management, compliance, legal research, and the preparation of legal documents.

This role will serve as a key partner to our cross functional compliance, security, finance, HR and operational teams by managing projects, oversee vendor relationships, implement knowledge management systems, and develop analytics to support data-driven decision-making.

To thrive in this role, you must be self-motivated, detail-oriented, and operationally minded, with strong project management skills and the ability to work effectively in a fast-paced, dynamic environment. You should have a keen understanding of legal operations and the ability to translate complex legal and technical concepts into actionable operational strategies, with a particular focus on supporting contract management, intellectual property, compliance and research security initiatives.

You will serve as a critical partner to the Legal, Research Security, and cross-functional teams, driving operational excellence and strategic initiatives. You will be instrumental in ensuring that our legal operations run smoothly and efficiently, with a strong focus on SaaS-related legal matters such as software licensing, data privacy, and intellectual property.

What You Will Do

• Assist in drafting, reviewing, negotiating, and revising SaaS agreements, NDAs, and other legal contracts.
• Oversee the lifecycle of contracts, including drafting, reviewing, negotiating, and maintaining records of all contractual documents.
• Serve as a point of contact for contract-related inquiries from internal departments and external customers. Organize and maintain the company’s contract management system, ensuring all agreements are properly filed and accessible.

• Conduct legal research on topics related to SaaS-specific regulations, including data privacy (GDPR, CCPA), intellectual property rights, and software licensing.
• Assist the legal team with preparing responses to legal inquiries, proposals, assessments, and audits.
• Support the compliance team with maintaining up-to-date policies and procedures to ensure adherence to relevant laws and regulations.
• Monitor changes to applicable laws and ensure compliance with federal, state, and international regulations affecting the SaaS industry.

• Assist with the management of legal matters involving third-party vendors, including reviewing and maintaining vendor contracts.
• Support the legal team in responding to legal requests, including contract negotiations and handling legal inquiries.

• Assist with the implementation of legal technology solutions, including contract lifecycle management (CLM) platforms and compliance tracking tools.
• Maintain and update legal templates and playbooks used by the company’s legal team and other departments.
• Provide administrative support to the legal department, including managing calendars, scheduling meetings, and organizing files.
• Work closely with internal teams, including sales, finance, product, and operations, to ensure contract terms are understood and adhered to.
• Prepare regular reports on contract status, compliance issues, and other relevant metrics.

• 4+ years of experience as a paralegal, preferably in a SaaS or tech company.
• Bachelor’s degree or Paralegal Certification from an accredited program.
• Familiarity with SaaS agreements, software licensing, and technology-related legal issues.
• Strong understanding of data privacy regulations (GDPR, CCPA) and compliance requirements in the SaaS industry.
• Excellent organizational skills with the ability to manage multiple projects and deadlines simultaneously.
• Exceptional attention to detail and accuracy in all work.
• Strong communication skills, both written and verbal, with the ability to interact with various departments and external clients.
• Proficiency with legal technology solutions, including contract management systems, document management platforms, and e-discovery tools.

• Familiarity with SaaS contract structures (e.g., subscription agreements, service-level agreements, and NDAs).
• Experience working with contract lifecycle management (CLM) platforms such as Ironclad, DocuSign, or similar.
• Knowledge of intellectual property laws, software licensing agreements, and other SaaS-specific legal issues.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with legal research tools.

A diverse and inclusive workplace where we learn from each other is an integral part of Resilinc’s culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. EOE Employer - Disability/Veteran/Minority/Female/Sexual Orientation/ Gender Identity.

Benefits

We offer comprehensive benefits that are specific to each country. Your talent acquisition contact can provide you with a FAQ list for your country. Everyone at Resilinc is eligible for healthcare coverage, participation in the employee stock option program, retirement benefits, paid time off and learning and development opportunities.

Resilinc is well-funded (read more about our recent investment from Vista Equity Partners), profitable, and shows no signs of slowing down. We run lean, work fast, and pivot quickly to accommodate our customers in order to keep supply chains moving.  

For more information visit our website:  

Resilinc End-to-End Supply Chain Risk Management Solutions - Resilinc