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Job Description:

The Site Supervisor is responsible for overseeing the daily onsite operations and ensuring exceptional client service at one of our legal client sites. Will be responsible for the supervision of all Epiq employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills. 

Essential Job Responsibilities

• Serves as the principal liaison between the employees and the Client

• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service  

• Continuously looks for opportunities to increase the efficiency of operation

• Seeks opportunities to increase services and makes recommendations to the key contact

• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Recruits and interviews potential candidates for available positions at the site

• Hires, trains, supervises, evaluates and develops all personnel assigned to the site

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

• Assists Enterprise Operations Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

• Supervises local records functions under the guidance of the National Records Manager.

Qualifications & Requirements

• High School Diploma or equivalent; Associate Degree preferred

• Previous supervisor experience in a client service-oriented field, preferably mail/copy/production

• Detail oriented with good attention to detail

• Good verbal and written communication skills

• Strong initiative required; ability to work independently with minimal direct supervision

• Ability to lead others in a professional manner

• Working knowledge of Microsoft products including MS Word, Excel and Outlook

• Ability to walk, bend, kneel, stand or sit for an extended period of time

• Work schedule; 8:00a.m. to 5:00p.m Monday - Friday (In office / No remote work)

The Compensation range for this role is 18.30 to 21.00 USD per hour and may be eligible for an annual bonus.  Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. 

#INDHP.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.