A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Sr Cloud Engineer - O365– Remote support (11B)
Provide Email administration using Exchange online (O365) for users in North America. The support window will be 8:am EST to 8 pm EST, working in shifts, available for on call support for critical issues.
Roles Responsibilities (Including, but not limited to)
- Candidate should have good experience in Office365 Administration and supporting end users for any email issues.
- Candidate should have experience in migration (good in hybrid migration) or deployment of Office 365.
- Knowledge of Azure Active Directory and Setting up SSO, Azure AD Premium experience required.
- Migration experience would be an added advantage.
- Experience with and understanding of mail transport fundamentals (POP/IMAP/SMPT), as well as networking fundamentals.
- Individuals have experience working with Exchange Server 2010, 2013, and 2016, can troubleshoot Hybrid Connectivity issues, and can provide Exchange Server support.
- Individual has implemented and supported Office 365 including Exchange Online, SharePoint Online, and Teams
- Experience in MS Defender for O365 or similar products
- Individual has experience troubleshooting and working with Teams / Skype for Business Server hybrid connectivity to Office 365. Nice to have: Individual has worked with Azure Rights Management Services (Azure RMS) including creating RMS policies, updating RMS policies, and troubleshooting RMS policies.
- Individual has experience using the Office Deployment Toolkit (ODT), modifying the ODT XML files, and troubleshooting Office installation issues. Individual has deployed and / or configured Microsoft Intune including creating policies, resolving conditional access issues, and managing connected devices.
- Includes, but not limited to knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection.
- Auto discover / Outlook connectivity / OWA / ActiveSync / Mailbox Store / MRM / Public folders / EWS / Free-Busy / Mail routing / SMTP relay / Recipient configuration / e-discovery/Discovery search Preferred.
- Good to have Certification on Office 365 & or Azure
Must Have
- O365 email administration implementation and support
- MS Defender for Cloud
- Teams administration
- Understanding of Microsoft Azure, , Azure Active Directory
- Working knowledge on O365, End User & Security tools, switches, routers, MS Teams, video conferencing solutions
- Intermediate PowerShell scripting
- Experience in automating tasks handled by L1 support team
- Ability to learn new product updates and technologies.
- Ability to communicate appropriately with client technical and executive staff
Requirements & Behavioral Attributes
- 8 to 12 years of proven experience as a Email administrator,
- Ability to solve complex email issues
- Bachelor’s degree in Computer Science or Information Technology with excellent problem-solving and multitasking skills
- Microsoft administration certification would be an added advantage
- Ability work after hours, perform remote troubleshooting and provide clear instructions as well
- Excellent interpersonal skills. Good written and verbal (English) communication skills
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.