Associate, Investigations - Business Conduct Office, Ethics and Compliance

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Business Conduct Office is an integral part of Visa's global legal and compliance team.  The Business Conduct Office provides global oversight for the Visa Code of Business Conduct & Ethics, Visa's Compliance Hotline and online compliance reporting system, conducts investigations, provides general compliance counsel to various areas of the Visa business, and provides oversight for related policies (such as Conflicts of Interest and Non-Retaliation).

The Associate of Business Conduct will support Visa’s investigations program and Visa’s Conflict of Interest disclosure program. The Associate will be responsible for relevant program administration tasks such as managing the Visa confidential hotline, the Business Conduct Office and Conflict of Interest mailbox, responding to requests from internal and external stakeholders, support with all program reporting needs and assist on special projects. In addition, the Associate will be expected to work collaboratively across multiple functions at Visa such as Legal, Compliance, People Team, Employee Relations, Internal Audit, Sourcing, Cyber Security and Finance.

Visa promotes an ethical culture and provides employees and outside partners with safe and confidential channels to report concerns. This position requires proactive day-to-day management of the Business Conduct Office.

This position is an Individual Contributor role.

Job Responsibilities

• Support investigations of alleged misconduct involving Visa employees, both financial (such as Conflict of Interest, Travel and Expense, vendor kickback, etc.) and People – related (Harassment and Discrimination, retaliation], etc.)
• Support the Conflict of Interest program by reviewing disclosures submitted by employees including providing guidance on potential conflicts and obtaining necessary approvals
• Provide guidance to employees and management regarding the application of the Code of Business Conduct and other related company policies
• Coordinate investigation hand-off and follow-up for alleged policy and legal violations to ensure they are appropriately assigned, investigated and resolved expeditiously and in compliance with internal procedures and legal requirements
• Clearly document all reported cases and efficiently manage case queue on the Business Conduct Office case management system
• Support in trend analysis, track and report case metrics (including intake method, alleged violations, outcome, discipline, etc.), compare to industry benchmarks, and summarize results for internal reporting purposes (monthly and quarterly)
• Provide support for annual policy review and updates  
• Support other Business Conduct Office projects such as legal and regulatory risk assessments, audit requests, training, etc.
• Support forensic review needs for BCO investigations including data collection requests, data ingestion, eDiscovery case setup and other forensic administrative tasks

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.