General Manager, Mass Tort Solution – eDiscovery

TRU Staffing Partners

  • Full Time

Our client, a global service provider, is in search of a General Manager of Mass Tort Solutions to join their senior leadership team. The General Manager of Mass Tort Solutions will be responsible for the leadership of the operational business activities, strategy, and growth as well as indirect product and infrastructure support (e.g., technology, financial accounting, etc.) of the Mass Tort solutions business segment. This individual will assure that the company maintains operational efficiency in alignment with target financial margins to support long-term profitability and growth. Although the General Manager’s primary responsibilities will encompass the management of the Mass Tort business, the individual’s general business acumen, leadership, business judgment, and management experience will be equally important in the successful execution of the daily responsibilities and the individual’s ability to impact the broader organization positively. A business leader who has broad oversight leading and growing mid-size organizations or business units and functions including P&L responsibility is a must. A candidate with experience in the Mass Tort services or technology services sector is highly preferred.

Please do not apply to this role if you do not have eDiscovery experience.

Job Responsibilities:

  • Senior Leadership – this individual will need to possess a broad set of leadership and management skills that exceed the business operations and administration of the role.  Business judgment and experience regarding operations, business development, client development, human capital and infrastructure/systems development, amongst others, will be expected competencies of the successful candidate.
  • Sales & Marketing – manage and partner with sales and marketing leadership to help develop and support execution of short- and long-term plans to grow clients and revenue in alignment with the bankruptcy solutions services competitive strategy.
  • Relationship Management – responsibility for the retention of clients in alignment with market reputation for client service excellence as well as long-term financial goals.
  • Operations – partnership and oversight for the execution of operational delivery (high quality, excellence, efficiency and accuracy) in alignment with business and client expectations.
  • Product and Marketing – partner with business product and marketing leadership to ensure the alignment of competitive, profitable and on-time product delivery and support.
  • Technology – partner with Technology leadership to ensure the delivery technology solutions and overall service excellence in a manner that meets client expectations.
  • Financial (P/L) – develop and deliver a budget that supports the Mass Tort and overall Operating Revenue and Operating Income targets; partner with Finance Planning & Analysis to discover and maximize business-specific efficiency and profitability gains.
  • Leadership & Culture – ensure the delivery of a world-class team and high-performing work culture that facilitates the delivery of business objectives.

Qualifications and Skills:

  • Experienced business leader who has broad oversight leading and growing mid-size organizations or business units/functions including P&L responsibility.
  • Experience in the Mass Tort services or technology services sector is highly preferred.
  • Demonstrated leadership skills to meet the demands of a challenging business and workforce.
  • Experience managing multiple aspects of business operations, including, client services/relationship management, operations, and back office infrastructure support (e.g., product, technology, etc.).
  • Strategic insight, i.e. anticipating future needs and proactively supporting both organic and inorganic initiatives.

Leadership Competencies:

  • Creating Vision and Purpose: Communicates a compelling, inspiring vision and purpose for the business both now and for the future; establishes and commits to a long-range course of action aligned to the vision; focuses on and is optimistic about the possibilities; creates a way for others to buy-in to and share the same vision and purpose
  • Cross-Organizational Collaboration: Expands the organization’s ability to operate effectively in multiple environments through strategic collaboration with other business units and business leaders; ensures the broad relevance of the organization’s products and services through effective collaborative efforts; capitalizes on cross-organizational experiences and partnerships to enhance the organization’s ability to operate effectively; actively seeks cross-organizational collaborative opportunities and takes risks to enhance organizational knowledge and skills
  • Financial Acumen: Understands and utilizes economic, financial, and industry data to accurately diagnose business strengths and opportunities; identifies critical financial issues and develops strategies and plans to reduce; effectively manages the P/L for the business/department; develops and incorporates an understanding of the competitive marketplace as well as an awareness of economic, social and political trends that impact the business
  • Diversity and Talent Champion: Builds a competitively superior organization by attracting, developing, and retaining top, diverse talent to ensure that people with the right skills and motivations are in the right place at the right time to meet business needs. Champions talent management best practices through effective diagnosis of capability and development needs, effectively utilizing and placing people, and cultivating a learning and growth culture; strives to identify successors for their role as well as their managers’ roles
  • Change Leadership: Communicates a need for change within one’s department/organization that generates excitement and commitment to the change; initiates and/or manages the change process and invigorates it on an ongoing basis, taking steps to remove barriers or quicken its pace; obtains and provides resources to implement change initiatives and works to make others feel ownership of the change; clearly communicates the direction and challenges of change to all involved; models the change that one expects of others by demonstrating commitment to the change