CONTRACT2HIRE Application Support Specialist – eDiscovery

Our client, an expanding AI and e-discovery software company, is looking for multiple Application Support Specialists to join their growing Chicago team. The ideal candidates will have a background in programming and a passion for emerging technology. The specialists will be responsible for developing client-service related SQL scripts, maintaining cloud-based applications, and aiding in configurations and trainings across the organization’s software platforms. Candidates coming from the e-discovery industry with exposure to client-server architecture, modern programming languages, and SQL scripting will be considered first. Excellent verbal and written communication skills along with a passion for solving difficult client requests and software problems is required. 

Please do not apply to this role if you do not have eDiscovery/Data Privacy experience.

Responsibilities

  • Respond to customer inquiries in a timely manner and utilize skills and knowledge of applications to answer questions and solve technical problems.
  • Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success.
  • Assist users with configuration and settings across AI/Processing/Review technologies and test to assure it is functioning to client satisfaction.
  • Create, maintain, and provide when appropriate SQL scripts to provide access and reporting to additional functionality and data for reporting.
  • Proactively and reactively create client service-related applications in collaboration with other internal and external teams.
  • Assist in the development of installation packages for various internal or external customers.
  • Actively assist in maintaining cloud-based services and developing methods for automated maintenance or reporting.
  • Contribute to software documentation, knowledgebase articles, and other client facing materials.
  • Ideally, you would have some background in programming, enthusiastic about new knowledge, and want to grow with an exciting technology company.

Qualifications

  • College degree in Computer Science or Information Systems related area
  • Familiar with client-server architecture, modern programming language, and SQL scripting
  • Some working experience
  • e-Discovery experience a big plus
  • Familiar with Azure/AWS a plus
  • Preferred Characteristics
  • Excellent written and oral communication skills.
  • Engaging personality and ability to engage others.
  • Keen sense of attention to detail.
  • Obsessive documentation practices.
  • Experienced problem solver with follow-through on tasks.
  • Seeker of excellence with unending pursuit of improvement.
  • Unselfish team-player.
  • Quickly learn and understand technology.
  • Ideally, you would have some background in programming, enthusiastic about new knowledge, and want to grow with an exciting technology company. 

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