Our client, an expanding AI and e-discovery software company, is looking for multiple Application Support Specialists to join their growing Chicago team. The ideal candidates will have a background in programming and a passion for emerging technology. The specialists will be responsible for developing client-service related SQL scripts, maintaining cloud-based applications, and aiding in configurations and trainings across the organization’s software platforms. Candidates coming from the e-discovery industry with exposure to client-server architecture, modern programming languages, and SQL scripting will be considered first. Excellent verbal and written communication skills along with a passion for solving difficult client requests and software problems is required.Â
Please do not apply to this role if you do not have eDiscovery/Data Privacy experience.
Responsibilities
- Respond to customer inquiries in a timely manner and utilize skills and knowledge of applications to answer questions and solve technical problems.
- Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success.
- Assist users with configuration and settings across AI/Processing/Review technologies and test to assure it is functioning to client satisfaction.
- Create, maintain, and provide when appropriate SQL scripts to provide access and reporting to additional functionality and data for reporting.
- Proactively and reactively create client service-related applications in collaboration with other internal and external teams.
- Assist in the development of installation packages for various internal or external customers.
- Actively assist in maintaining cloud-based services and developing methods for automated maintenance or reporting.
- Contribute to software documentation, knowledgebase articles, and other client facing materials.
- Ideally, you would have some background in programming, enthusiastic about new knowledge, and want to grow with an exciting technology company.
Qualifications
- College degree in Computer Science or Information Systems related area
- Familiar with client-server architecture, modern programming language, and SQL scripting
- Some working experience
- e-Discovery experience a big plus
- Familiar with Azure/AWS a plus
- Preferred Characteristics
- Excellent written and oral communication skills.
- Engaging personality and ability to engage others.
- Keen sense of attention to detail.
- Obsessive documentation practices.
- Experienced problem solver with follow-through on tasks.
- Seeker of excellence with unending pursuit of improvement.
- Unselfish team-player.
- Quickly learn and understand technology.
- Ideally, you would have some background in programming, enthusiastic about new knowledge, and want to grow with an exciting technology company.Â
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