FTI Consulting is an independent global business advisory firm dedicated to helping organizations manage change, mitigate risk, and resolve disputes: financial, legal, operational, political and regulatory, reputational and transactional. Individually, each practice is a leader in its specific field, staffed with experts recognized for the depth of their knowledge and a track record of making an impact. Collectively, FTI offers a comprehensive suite of services designed to assist clients across the business cycle – from proactive risk management to the ability to respond rapidly to unexpected events and dynamic environments.
About the Role
As the Product Operations Sr. Systems Engineer, you will deploy, upgrade, and maintain complex eDiscovery applications in high availability datacenters worldwide. This role requires a blend of technical expertise and adaptability to evolving business needs. The successful candidate will work independently and leverage strong troubleshooting skills to convey project deliverables and critical fixes in a timely manner.
What You’ll Do
- Support eDiscovery applications including Relativity and the Reveal suite.
- Assist FTI Customers with onsite and remote implementation of FTI products, including implementation, configuration, and testing.
- Perform upgrades, application tuning, and infrastructure changes.
- Function as a Subject Matter Expert (SME) for eDiscovery products, mentor junior staff.
- Communicate with customers as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages.
- Participate in the team’s on-call rotation.
- Perform other duties as assigned.
- Potential for regional and international travel – varies up to 30%.
Qualifications & Experience
- 3+ years of experience providing technical support of eDiscovery software platforms, preferably Relativity or Reveal.
- 5+ years of experience working in a 24/7/365, multi-tiered production environment.
- Positive attitude and a strong commitment to delivering quality work.
- Results oriented, innovative, proactive with an ability to manage multiple priorities.
- Detail oriented, analytical, and able to manage multiple tasks in a fast-paced environment.
- Effective communication skills (written and verbal).
- COVID Vaccine required.
Preferred Skills
- eDiscovery vendor certification – Administrator or Expert preferred.
- Hosting experience in a major cloud provider – AWS or Azure preferred
- Scripting and/or automation experience.
- Ability to create and understand Microsoft SQL Server scripts and stored procedures.
- Windows Server Administration.
Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form by contacting recruitingsupport@fticonsulting.com
Our Benefits
- Competitive salary and bonus plans
- Generous paid holidays, time off and parental leave
- Full package of benefits plans
- Company matched 401K
- Annual paid volunteer hours
- Corporate matching for charitable donations
- Potential for flexible working arrangements
- Free snacks and drinks
- Upscale offices close to public transportation
- Pet insurance
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
