Professional Services Engineer

Nuix

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence. 

At Nuix, we hire the best people from around the world and empower them to do what they do best. We pride ourselves on our ongoing innovation, dedicated customer service and cutting-edge solutions that make a real difference to our customers and the world in which we live.

We collaborate to provide innovative solutions for more than 1,800 customers in over 72 countries. Our customers include many of the world’s top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier-one advisory firms and litigation support vendors.

The Professional Services Engineer “PSE” will be responsible for delivery of Nuix Discover professional services to Nuix Discover clients.  The PSE will be responsible for working directly with Nuix Discover clients to assist them in planning and deploying Nuix Discover, advising and consulting on Nuix Discover case administration, development of custom solutions and enable clients’ successful use of Nuix Discover. 

Work will be delivered both remotely and onsite at clients’ offices.  Multiday trips to client offices will be required and sometimes on short notice.  International travel may be required.

PRIMARY DUTIES:

  • Deliver onsite and remote implementation of the Nuix Discover platform including upgrades of existing installs.
  • Provide onsite and remote product use assistance to the Nuix Discover user and administrator community.
  • Deliver Nuix Discover administration services, including permission and access management, case creation and configuration, ESI processing and data import, and export and production generation.
  • Draft client-facing documentation detailing Nuix Discover implementations and upgrades.
  • Act as a client advocate within the Nuix Discover organization, sharing feedback (customer requirements, product use, and enhancement requests) with Nuix Discover product management and development.
  • Work collaboratively with other members of professional services team to troubleshoot client issues across the globe, sometimes necessitating work outside of normal working hours.

BASIC QUALIFICATIONS: 

  • Previous experience implementing and/or supporting enterprise-level software products.
  • Technical acumen with Microsoft Windows Server, SQL Server, and Internet Information Server.
  • Ability to configure and troubleshoot networking tools including load balancers.
  • Exceptional communication, interpersonal and client-facing skills. 
  • Proven ability to quickly learn all aspects of software products.
  • Highly organized to effectively handle multiple tasks in a fast-paced environment, yet flexible enough to respond quickly to critical issues.
  • Demonstrated ability to work collaboratively and cross-organizationally.
  • Ability to meet planned deadlines.
  • Bachelor’s degree or commensurate work experience required.

PREFERRED SKILLS:

  • Experience with eDiscovery Review Platforms or Content Management software.
  • Knowledge of the EDRM model
  • Strong proficiency with programming and scripting, particularly SQL.
  • Experience working collaboratively with a software development team.

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

Customers – Focus, Deliver, Delight 
Innovation – Unleash Collective Genius
Teamwork – Stronger together
People – Respect, Encourage, Reward 
Integrity – Authentic and Accountable
Passion – Committed to the Mission

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

**Nuix is an Equal Opportunity Employer**

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