Customer Success Manager

Nuix

  • Full Time

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence. 

At Nuix, we hire the best people from around the world and empower them to do what they do best. We pride ourselves on our ongoing innovation, dedicated customer service and cutting-edge solutions that make a real difference to our customers and the world in which we live.

We collaborate to provide innovative solutions for more than 1,800 customers in over 72 countries. Our customers include many of the world’s top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier-one advisory firms and litigation support vendors.

Nuix is currently seeking a Customer Success Manager who will be responsible of assisting customers of the Nuix Discover SaaS in Germany achieve their goals with the platform. You will be the first point of contact for them, from on-boarding, via how-to sessions and trainings to shutting down a case once the review is done.

Key Responsibilities include but not limit to

  • Possess comprehensive product knowledge and an ability to assist customers with the self-serve capabilities of the platform
  • Act as a customer to Product and Infrastructure Support as the voice of the customer.
  • Work with Global Customer Success team to solve problems collaboratively
  • Assist team with daily responsibilities in relation to managing Customer Success.
  • Foster trusted advisor relationship with customers
  • Review training needs and assist with aligning the appropriate program
  • Assist with onboarding process (workflow, knowledge transfer and implementations)

Qualifications & Experience

  • Bachelor’s degree, equivalent or higher in Computer Science or a related field.
  • An understanding of the EDRM lifecycle focused on eDiscovery Processing and Review Standards
  • Previous experience and knowledge of Nuix along with document review platforms like Relativity, Reveal or Axcelerate.
  • Experience from a technical delivery, implementation or similar role in the eDiscovery Solutions for complex data
  • 2-4 years of professional working experience

Skills and characteristics

  • Capable of working independently and developing relationships with customers, partners, internal team members and other related stakeholders
  • Can-do attitude paired with analytical skills
  • Excellent written and verbal communication skills in German and English
  • Engaging public speaking and/or presentation skills

Who we are and what are we doing?

Nuix is on a journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. Under the guidance of a newly formed Executive Committee, we are committed to progressing our collective mission to achieve our vision. As we expand our global team and extend our skills and expertise, we are unified as one Nuix team within our guiding values:

Nuix Vision

Finding Truth in a Digital World

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

  • Customers – Focus, Deliver, Delight 
  • Innovation – Unleash Collective Genius
  • Teamwork – Stronger together
  • People – Respect, Encourage, Reward 
  • Integrity – Authentic and Accountable
  • Passion – Committed to the Mission

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

Nuix is an Equal Opportunity Employer

 

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