Account Manager

Nuix

  • Full Time

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence. 

At Nuix, we hire the best people from around the world and empower them to do what they do best. We pride ourselves on our ongoing innovation, dedicated customer service and cutting-edge solutions that make a real difference to our customers and the world in which we live.

We collaborate to provide innovative solutions for more than 1,800 customers in over 72 countries. Our customers include many of the world’s top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier-one advisory firms and litigation support vendors.

We are looking for an Account Manager to maintain and support expansion of our business with our service provider and advisory clients. This is a post initial sale account management role.  As an ambassador of Nuix, you will be responsible for evangelizing solutions, retaining existing business and working with sales executives to grow existing business.

Key Responsibilities:

  • Deliver value to clients as a trusted advisor with technical capabilities to solve typical eDiscovery and digital investigation challenges
  • Manage overall annual renewal process with client
  • Increase client satisfaction through all stages of the customer lifecycle – onboarding through renewal
  • Maintain and expand relationships with key stakeholders at existing clients
  • Expand Nuix footprint by advancing existing solutions and alternate use cases for clients’ challenges
  • Ensure high level of satisfaction and retention rate of clients by ensuring the outcome purchased by the client is delivered by the Nuix solution year after year
  • Work closely with Account Executive to identify new sales opportunities

Qualifications & Experience:

  • Significant similar experience in software sales, especially in legal or eDiscovery space
  • Technically savvy – not afraid to discuss highly technical solutions to eDiscovery and digital investigation challenges –
  • Past experience in an eDiscovery organization or selling to those organizations a plus
  • Experience with enterprise level sales cycles and contract sizes
  • Education – 4 year degree with experience; JD/MBA a plus

Skills and Characteristics:

  • This is a client facing role and requires an individual with the ability to work effectively with all types of people
  • Effective time management skills including the ability to direct others to a desired outcome
  • Excellent presentation skills
  • Solid computer skills with ability to use MS Excel, Word, PowerPoint and Salesforce.com
  • Ability to demonstrate excitement about and connection to the Nuix Values
  • Ability to thrive in a fast paced, agile environment with a sense of urgency and attention to detail
  • Commitment to work collaboratively and cross functionally across the globe
  • Currently a fully remote position.  Future ability to travel as required and work flexible hours in line with the needs of an international company

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

Customers – Focus, Deliver, Delight 
Innovation – Unleash Collective Genius
Teamwork – Stronger together
People – Respect, Encourage, Reward 
Integrity – Authentic and Accountable
Passion – Committed to the Mission

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

** Nuix is an Equal Opportunity Employer

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