Manager, eDiscovery Cloud Services

opentext

  • Full Time

 

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

YOUR IMPACT

We're looking to welcome a Manager, Professional Services – Legal Tech to support our eDiscovery onDemand team. This is an exciting opportunity to run a team of German-based professional services consultants delivering OnDemand eDiscovery case management services using OpenText’s proprietary Axcelerate® eDiscovery platform. You will report to and work closely with the Senior Director. 

 

Please note; that travel within Germany may occasionally be required and there may be an occasional need to work outside of conventional hours.

 

WHAT THE ROLE OFFERS

  • Translate the strategic goals and direction of the LegalTech practice into clearly defined strategic and tactical objectives for your team.
  • Drive Professional Services business growth and innovation to offer scalable value-added services that deliver business impact for our customers.
  • Building strong internal relationships with Sales teams to support and win new clients and case deals.
  • Direct, manage, and deliver billable consulting projects based on OpenText best practices, policies, and procedures to maximize team utilization and deliver customer success.
  • Manage and develop your team, ensuring stability, personal development, class-leading performance, and client satisfaction.
  • Maintain a culture that fosters teamwork, collaboration, and continuous learning while maintaining high expectations and setting a high bar for excellence.
  • Effectively manage and prioritize customer requests, team workloads, and administrative commitments.
  • Work with OpenText Operations teams, ensure excellent governance of your team’s projects and opportunities.
  • Liaise with Product Development teams to relay customer and team feedback for feature developments and enhancements.

 

WHAT YOU NEED TO SUCCEED  

  • BSc Degree in computer science or related field, or equivalent experience.
  • Demonstrable track record of success and achievement in managing teams delivering complex eDiscovery services.
  • Good understanding of the EDRM and advanced legal technologies.
  • Solid attention to detail and demonstrable strength in planning.
  • You have strong analytical and problem-solving skills giving you the ability to creatively solve challenging business issues and recommend solutions.
  • A skilled communicator and collaborator, you can build meaningful internal and external relationships and represent the interests of the team effectively.
  • You have a deep understanding of what Professional Services and Customer Success excellence look like.
  • You have a growth mindset and are a learner by nature, you push yourself and your teams to improve and develop. 
  • You are a passionate, self-motivated leader able to motivate individuals and teams.
  • English and German Language skills required. 

 

ONE LAST THING

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at accommodations@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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