About Us

UnitedLex (Erstwhile iRunway India Pvt Ltd ) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

Kindly go through our company website: https://www.unitedlex.com/

Position: Advance Analyst

Responsibilities

• Follow and execute StandardOperational Procedures to maintain Enterprise Applications and ensuretheir correct functioning and performance to meet SLAs commitments
• Continually seek opportunities to increase customersatisfaction and deepenclient relationships
• Stay up to date regarding applications’ market and offeringsby competitors
• Become efficient in navigating through the serversand applications to find and resolve issues
• Communicate with customers as required, keepingthem informed of ticket progress
• Track and enter dailytime reporting in InTapp.
• Follow and revise established SOPs.
• Create and deliver ad-hocand monthly reports.
• Perform account and access management.
• Dispatch support tickets to global Supportteam
• Provide first-line, entry level support for eDiscovery Applications such as Relativity, Reveal, Brainspace, Nuix,and internal proprietary software.
• Install scripts and applications within eDiscovery Applications such as Relativity, Reveal, Brainspace
• Respond to client questions, problems, and work requests on a daily basis.
• Follow appropriate procedures for creating, updating, escalating, transitioning, and closing ticketsin Jira.
• Flexibility to work any shift, on-callschedule, or othertime frames by management.

Desired Profile:

• B. Tech or MCA.
• Experience range2+ years.
• Create SQL scripting and ad hoc reporting to satisfy client’sspecial needs.
• Promptly support end users with complex SQL Queries impacting Application’s performance.
• Flexible availability to work varied shifts,including evening and weekends.
• Ability to work with multi-cultural, global,and multi-time zone teams.
• Excellent verbaland written communication skills
• Demonstrate excellent customer service skills.
• Perform in a highlyfunctional, demanding, and ever-changing environment
• Excellent time management skills with the ability to manage conflicting priorities
• High sense of urgencyand commitment to exceeding customerexpectations
• Must be able to work in a constantly evolving, deadlinedriven and fast-paced work environment.
• Customer service, support, and troubleshooting experience.
• Engaged and enthusiastic about work and learning
• Must be self-motivated, yet willing to work in a team.
• Knowledge of MS Office applications, such as Word, Excel, Outlook,and PowerPoint
• Attentive to detail