TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment  for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.

Techtronic Industries EMEA is seeking an experienced and highly skilled Senior SysOps Engineer to join our dynamic IT Infrastructure team. The successful candidate will play a critical role in the design, development, and maintenance of our complex services, systems, and infrastructure. This position requires a deep understanding of system administration principles, excellent problem-solving abilities, strong leadership and mentoring skills, alongside a desire to drive change and implement innovative solutions that ensure the seamless integration of various IT services.

The Senior Systems Engineer is responsible for-

• M365 services, including- Teams, SharePoint, Exchange, Azure AD Connect.
• Technical lead of major SysOps & IT Infrastructure projects, fulfilling scoping, planning, implementation, and hyper-care roles.
• Setup and administration of AWS SysOps tasks within services such as IAM, EC2, RDS.
• Executing and co-ordinating cyber incident response, alongside the Cyber Security team (triage, eDiscovery, Defender 365.)
• Project Manage smaller, internal SysOps projects.

• Be an escalation point for all technical SysOps challenges within the IT ServiceDesk and SysOps team.

• Provide 2nd 3rd line support for 365, Windows Servers, Microsoft Roles and Features, such as AD.

• Provide work status reporting and system and service health reporting.

• Define, create, maintain, and enhance systems procedures.
• Provide support and advice to operational infrastructure teams to enable efficient operation and problem resolution.
• Working closely with other members of the IT Infrastructure Team and wider IT team to ensure critical hardware and services are robust and highly available.
• Lead and participate in international IT projects.
• Generating reports and presentations for Senior Management.

Skills / Requirement:

• At least 10 years IT experience.
• Experience in M365 services, including: Teams, SharePoint Online, Exchange Online, Entra ID, Power Platform
• Experience of Windows Server 2016+ (installation, patching, managing, troubleshooting & upgrading.)
• Experience of Windows based products and services (Active Directory, BitLocker, DNS, DHCP, Group Policy, PowerShell, WSUS, SQL, RDS.)
• Experience of Intune (MDM, EUD Conditional Access and Policies) and AutoPilot Deployments (Windows 10 and/or 11) is desired.
• Experience of one, or a combination of: Microsoft SQL Server, Microsoft Defender, AWS administration, VOIP and call enter software.
• Understanding of LAN/WAN network technology. Knowledge of protocols: TCP/IP, HTTP, FTP, TFTP, DNS, SSH.)
• Strong MS Office skills including Word, Excel (intermediate level), Outlook, PowerPoint etc.
• Ability to work with people in multicultural & cross functional environments.
• Ability to work independently.
• Previous experience in a LAN/WAN environment, supporting multiple locations and a 1,000+ end user environment.
• IT related higher education qualification.
• Driving License desired.
• Ability to travel across EU for management tasks, team meetings and ad-hoc project support.

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If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!