It’s fun to work at a company where people truly believe in what they are doing!
Job Description:
Summary
The Call Center Training Specialist is responsible for the on-going development and delivery of department-focused training for new and existing contact center staff. The Training Specialist will work closely with Contact Center leadership to understand training needs and will develop training programs to ensure staff are appropriately trained and in alignment with client requirements. Contact Center Training Specialist must excel at producing highly detailed and accurate process documentation and training material that is both industry and organization-relevant as well as easily understandable and interpretable to all target audiences.
Job Responsibilities
- Work with the management team to develop subject matter expertise in the Contact Center Operations.
- Manage projects to develop and deliver documentation and materials in conjunction with case launch and other milestones such as training delivery.
- Work closely with management and project leads to manage own project components and objectives.
- Develop technical procedures and training materials including: user guides, job aids, and assessment such as activities, tests and certification.
- Adheres to quality, standards, and best practices for developing instructional materials
- Teach internal audiences about application features, functions, and benefits.
- Continuously improve processes and deliverables.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
