Everlaw is looking for a Training Specialist to join our UK based User Education team! Educating users is essential to the mission of the company and your dedication to providing a world class training experience with a high level of respect for users will be a huge part of accomplishing that mission. Your attention to detail will help you to become an expert in the Everlaw platform and an invaluable resource for our users. You’ll have the opportunity to work directly with users to help them master the Everlaw platform and to use your knowledge to help develop new resources to further expand our offerings to help users understand our constantly evolving technology. You’ll work together with the larger Customer Success team to ensure that we provide an incredible experience for all users, helping them to value and discover truth using the Everlaw platform!
Everlaw’s Customer Experience team leads all aspects of the post-sale client experience, including onboarding, technical support, data migrations, user education, and ongoing account management. We are a diverse group that thrives on collaborating with every team across Everlaw to deliver an amazing experience to our customers.
At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. Learn more about Life at Everlaw.
This is a full-time position based in our London office with a hybrid work schedule: in office M/W/Th with the option to work from home Tu/Fr.
We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, team structure and goals.
We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.
In your role, you’ll…
Become an expert in the Everlaw platform! You’ll have time to develop your product knowledge and get up to speed on all aspects of the Everlaw platform.
You will develop a deep understanding of our clients in the UK/EU. We work with a wide range of clients and you’ll have the opportunity to build a deep understanding of those clients and become an expert in UK/EU user workflows.
Deliver live training sessions for groups of Everlaw users. Everlaw provides live training to users five days a week. You’ll learn about how we deliver live training and provide a world class audience experience.
Help to ensure our user training materials are current and fresh. The Everlaw platform is constantly evolving and you’ll help to make sure our user training offerings are always providing the most up-to-date view of our platform.
Work collaboratively with our Customer Success team and cross-functionally across the UK and US based offices. You will help to ensure that our clients have an amazing experience. You will participate in the customer onboarding process, including going onsite with clients, to ensure new Everlaw users are able to leverage the power of our platform to accomplish their goals.
Build our library of user training resources. We are always working to create new resources to help our users master the Everlaw platform. You’ll have the opportunity to design, develop, and implement new user training content.
Implement new user training tools and technology. Improving our tools and technology is key to providing a great user training experience. You’ll help us to identify new tools and implement new processes.
You have some experience in providing training, including managing training resources, developing new training content, or teaching technology, while maintaining a high level of attention to detail and a focus on improving existing processes.
You are excited about leading live training presentations, both online and in person, and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Everlaw platform.
You thrive while working in a collaborative environment where you will have the opportunity to work together with your teammates to take on challenges and develop an exceptional user training experience.
You enjoy the creative process of developing new resources to help grow our library of impactful user-facing learning materials.
You are authorized to work in the United Kingdom; please note that at this time, Everlaw is not sponsoring visas for this position.
You are familiar with the UK legal space or have worked in the UK legal market.
You have experience in video editing and production.
You have experience in content management for a large library of educational materials.
You have experience training users on legal technology or SaaS tools.
You have experience in implementation and management of Learning tools and systems.
Pension plan with employer contributions
Private Healthcare (including dental and vision)
Paid parental leave and sick leave
Twenty paid vacation days plus eight bankable Bank Holidays
Membership to Modern Health to help employees prioritise mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack — pick your metaphor). It’s a multi-billion dollar space typically dominated by service-oriented vendors, and we’re coming at it with cutting-edge technology and elegant design. It’s working, and we’ve been growing very rapidly: we host scores of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.
If you’re looking for an open, democratic company culture that values passion, integrity, and a desire to learn, we want to hear from you.
Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for preferred pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
By submitting your application, you acknowledge and agree to Everlaw processing your personal data. For more information about Everlaw’s internal governance structure in light of the General Data Protection Regulation (GDPR) and how information is collected, used, stored, and disclosed by Everlaw, please see our Privacy Notice.