Project Manager, TMX

Epiq

Project Manager, TMX

It’s fun to work at a company where people truly believe in what they are doing!

Job Description:

Client Account Management

  • Provide efficient project management of TMX projects as allocated.
  • Be the primary client contact on allocated projects and coordinate the collection of project requirements
  • Ensure all project requirements are defined and understood by the relevant teams (Evidence Handling, Ops, resourcing and production teams), that they are briefed on priority projects and updated on special instructions from the clients or business development teams
  • Maintain accurate audit trails for complex projects, creating and maintaining project folders for each project accordingly, recording TMX progress in Epiq Service
  • Ensure restricted and confidential matters are treated with the appropriate care and data checked for storage requirements
  • Manage and quality check all stages of a project to ensure high levels of customer service throughout using Epiq Service tool where required
  • Deliver working procedures and systems to ensure consistent and effective service
  • Visit projects and ensure regular communication with clients throughout the assignment
  • Able to troubleshoot and deal with client queries and complaints
  • Work with the leadership to ensure key performance indicators are met

Deliver Excellent Client Service

  • Build and maintain strong client relationships to both allocated and non-allocated accounts
  • Ensure high standards of service are provided to clients, reporters and other departments at all times
  • Conduct client training sessions
  • Advise clients on best service offering
  • Ensure business services are maximised and up sell where possible
  • Understand the billing and monthly targets, in order to maintain a focus on budget
  • Monitor and report on credits
  • Ensure projects are resourced in the most cost efficient manner and highlight any projects not attaining margin
  • Ensure standard operating protocols are followed and updated with best practise
  • Work with the TMX delivery team to ensure that best practise is updated regularly and feedback collated on all projects.
  • Work with the client team to ensure all projects and clients are fully supported
  • Provide out of hours emergency contact for clients and/or depositions, when required

Business Development

  • Maximise revenue for all projects
  • Be proactive in developing and implementing initiatives to grow the business
  • Monitor costs and implement cost saving initiatives
  • Develop and maintain excellent client relations, ensuring repeat business
  • Liaise with the sales team with regard to key client accounts and the management of priority projects
  • Maintain client feedback data to generate clear and accurate analysis of client satisfaction levels and problem service areas 

Personal Skills

  • Take an active role in personal development and frequently review individual objectives attending training sessions as required
  • Able to self-motivate and support other team members
  • Communicate positively at all levels both internally and externally
  • Able to professionally manage workload and conflicting priorities
  • Ability to effectively problem solve
  • Works effectively as part of a team, recognises areas where support is required and offers assistance
  • Is flexible and adaptable in approach
  • Work with other department managers with diplomacy and sensitivity to ensure clients, reporters and other department receive high levels of service

Outputs

  • A team that is working to best practise guidelines and high levels of service to all users
  • Financial transparency and full understanding of financial developments within the private diary
  • Monthly reports on financials and key department activities
  • Ensure that transcripts are provided within agreed timescales
  • Maximise on revenue opportunities
  • Accurate billing through our internal management database
  • Build and manage client relationships 

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.