Technical Support Client Consultant – New Zealand


  • Full Time
Apr 30, 2021

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    The Business

    We are an international provider of software solutions with a distributed team worldwide. We are positioned as a true specialist provider in the eDiscovery sector, continuously on the lookout for self-starters to join our organisation.  Our team welcome the continual addition of experts who add value and bring expertise, through a varied skill set and career history, and those individuals who have a passion for innovation and excellence.

    The Opportunity

    This newly created opportunity for an experienced eDiscovery Technical Support/Client Management expert, to join our Global Team, will see you working from home out of your New Zealand and/or Canadian home office. The successful applicants will utilise not only their deep technical expertise, but also draw from a client centric approach and natural ability to adapt, think on your feet, and take ownership of the position. You will thrive in a autonomous role, providing full coverage technical support of our leading eDiscovery application, managing the client helpdesk, interacting with potential, new and existing clients, understanding their workflows, needs and requirements.


    Your duties will be varied and will include, but will not be limited to:

    • Frontline support for all client system cases, particularly catering to clients based in New Zealand

    Writing and managing detailed workflows for backend site management for clients, including:

    • Migrating SQL case databases between SQL instances
    • Archiving client data for cold storage
    • Restoring and upgrading client data for use inhouse
    • Manage eDiscovery case team requirements, from a technical perspective, to streamline workflows
    • Providing immediate troubleshooting and rectification for users in the event of a system or software error, allowing for minimal loss of productivity


    • Bachelor’s degree in engineering, computer science, or related field
    • A proven track record of delivering practical, client focused and timely solutions as an experienced technical support/client consultant
    • Competent with Service Desk ticketing software – Freshdesk highly regarded
    • A comprehensive understanding and experience installing, configuring and supporting MS Windows Server environments
    • An understanding of data storage technologies, including RAID, NAS, and SAN technologies
    • Demonstrated experience installing, configuring, and querying Microsoft SQL Server
    • The ability to listen, absorb and thoughtfully follow through on instruction and specific client requests and be able to “think outside the box” where necessary
    • High level of written and verbal communication skills
    • Proactive and highly organised, with strong time management and planning skills
    • Able to meet tight deadlines and remain calm under pressure
    • Exposure to common eDiscovery software highly regarded
    • Ability to “hit the ground running” to quickly gain an understanding of our product
    • AWS/Azure administration experience or exposure will be highly regarded

    EDT thanks all applicants for their interest in this role, and we look forward to connecting with you.

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