eDiscovery Consultant

A&O Litigation are uniquely positioned within the firm to offer data services externally to our clients and internally to other departments as well as offering our core services to the Litigation team. The ability to provide professional and innovative eDiscovery services is a key part of the Litigation strategy going forward. The ability to combine our legal expertise with data-driven solutions to our clients is a compelling story to tell.

Role Purpose

The eDiscovery Consultant is responsible for providing excellent client service, technical support and consultancy services to the Litigation practice and the wider A&O practice groups. This role requires the person to have a well-rounded experience of all areas of an eDiscovery service offering. The role is based in Silicon Valley/San Francisco and will report to the London-based Global eDiscovery Consulting Lead.

Key relationships

  • eDiscovery stakeholders including A&O lawyers and Advanced Delivery and Solutions (AD&S) teams
  • Fellow global eDiscovery team members to enable best practices and share knowledge
  • Contacts from across the firm’s business functions to help facilitate team objectives

Job description

Context
This role involves acting as a reliable point of contact as it relates to eDiscovery support and client service. The eDiscovery support function is crucial to the day-to-day success of the business and the Consultant will play an essential part in this model.

Role and responsibilities

  • Delivering high-quality customer service thereby fostering internal and external client relationships
  • Anticipating and proactively addressing clients’ needs
  • Designing and implementing efficient and defensible eDiscovery workflows
  • Understanding of Relativity Advanced Analytics features and their use in culling, searching and pinpointing data
  • Providing in-house RelativityOne support from data identification through to production
  • Assisting A&O lawyers with administration of externally-hosted eDiscovery review platforms
  • Engaging third-party service providers regarding collection and review of client data
  • Applying A&O best practice policies and guidelines to all eDiscovery matters
  • Developing and delivering training modules/sessions for education of internal and external parties/clients/stakeholders
  • Facilitating departmental continuous improvement with the collection and analysis of formal and informal feedback
  • Contributing to internal and external marketing materials including brochures, case studies and whitepapers
  • Maintaining and increasing industry-specific knowledge through software training, A&O courses and attendance at software demonstrations and other industry events

Team
This position reports directly to the global eDiscovery Consulting Lead and works closely with other members of the eDiscovery team.

Key requirements

  • Excellent customer-oriented service ethos and client relationship management experience
  • Advanced knowledge of the entire EDRM
  • Experience with data processing tools such as Relativity or Nuix
  • Experience with Relativity document review platform (Relativity Master preferred)
  • Understanding of forensic data preservation tools and techniques
  • Experience utilizing SQL advantageous
  • Strong communication skills (written and verbal)
  • Excellent attention to detail including working methodically
  • Flexibility with respect to assigned tasks and engagements due to changing deadlines, deliverables, and task priorities
  • Ability to work apace and under pressure
  • Flexibility to work beyond office hours on occasion
  • Strong organizational skills, with ability to prioritize and multi-task
  • Willingness to travel if required
  • Bachelor’s degree in Computer Science, Law or other relevant discipline advantageous

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