Solutions Architect

DISCO

Your Impact

The Solutions Architect, serving as a multiple product expert, is responsible for providing current and prospective clients with technical and workflow sales consulting throughout the customer lifecycle. Your  knowledgeable and value-driven presentation of DISCO products and services will help generate new and recurring revenue by building trust through expertise. 

You will be the technical liaison between our clients and cross-departmentally between Sales, Client Success, Product Delivery, and Marketing stakeholders. This role is charged with fully understanding customer requirements, presenting DISCO solutions and services, providing workflow recommendations, and generally supporting the pre-sales function of domain expertise throughout the client buying life-cycle. 

What You'll Do

  • Provide exceptional product demonstration skills in client meetings with the ability to craft real-time value propositions based on client persona and in-meeting feedback
  • Support all product-related field enablement efforts, including demo certification preparation of new and existing sales team
  • Collect business and technical information from clients regarding requirements and leverage DISCO stakeholders to support account acquisition and growth plans
  • Collaborate with sales reps and sales leadership on deal cycles to build and deliver an effective close strategy 
  • Act as a technical consultant to the DISCO client base in explaining product capabilities, limitations, and implementation requirements and describing technical tradeoffs and implementation alternatives
  • Scope and develop product evaluation plans, based on client-defined success criteria, to deliver revenue-generating opportunities along with field teams. This includes deep-dive demos, hands-on training, and proofs of concept.
  • Effectively articulate the competitive value of disrupting and emerging ediscovery technologies to end-users and decision-makers
  • Serve as technical content quarterback for RFI/RFP and InfoSec responses
  • Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to internal stakeholders.

Who You Are

  • 5+ years of hands-on experience with legacy or modern cloud-based ediscovery products discovery as a user or administrator
  • Ediscovery industry experience relating to sales, pre-sales consulting, or project management experience – preferably with software or service provider experience
  • Strong knowledge of ediscovery from the law firm and corporate legal perspectives
  • Must have hands-on experience with administration ediscovery processing and review platforms
  • Ability to grasp technical concepts quickly and translate technical verbiage into easily understandable language for customers
  • Knowledge and experience in cross-functional sales management methods and techniques
  • Extraordinary oral and written presentation skills
  • Strong organizational, presentation, and customer service skills
  • Skilled in planning and preparing client-facing, written communications
  • Ability to travel domestically (25 – 50%) post-COVID-19
  • Hold ediscovery specific and project management certificates

Even Better If You Have…

  • Have been a practicing lawyer with review management experience leveraging AI, TAR, predictive analytics.
  • Experience working with and supporting field sales reps as part of a team selling approach.
  • Have performed deposition review and evidence management or have experience selling software that enables those functions.
  • Have supported software and services organizations in a consulting role

Perks of DISCO 

  • Open, inclusive, and fun environment
  • Benefits, including medical, dental and vision insurance, as well as 401(k) 
  • Competitive salary plus RSUs
  • Flexible PTO 
  • Opportunity to be a part of a company that is revolutionizing the legal industry
  • Growth opportunities throughout the company

About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. 

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us! 

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that DISCO has a mandatory COVID vaccination policy which requires all employees in the U.S. to be fully vaccinated, subject to applicable legal exemptions.

 

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  • This months sponsor, DiscoveryMaster!
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