Director, Spectra Managed Services

Lighthouse

  • Full Time

Spectra is a rapidly growing eDiscovery platform with customers around the globe ranging from Fortune 50 household names to boutique law firms. Using innovative technology and backed by global eDiscovery leader Lighthouse, Spectra delivers exceptional simplicity, power, and efficiency in a multi-billion dollar market.

As the Director of Spectra Managed Services, you will be the dedicated team lead and subject matter expert seconded to a client to oversee their eDiscovery, information governance, and document review initiatives. As such you will be responsible for designing, implementing, managing, and reporting on customer’s programs such as eDiscovery, collection, document review, legal hold, and legal technology solutions. This includes both supporting the client by executing tasks across the eDiscovery lifecycle including having the knowledge of and ability to provide solutions with the other dedicated secondees as well as leveraging the peripheral Lighthouse teams when needed. In aligning with solving the client’s problems, you will ensure that they are aware of and leverage as many of Lighthouse’s solutions as possible to maximize efficiency and value.

In addition to leading the client relationship and managing the dedicated client team, you will also work with the relevant Lighthouse functions to develop, market, strategize, and implement these discovery and flexible staffing programs globally if the business case and market demand justify it.

The position’s primary responsibilities include:

1.    Developing, marketing, strategizing, managing, and implementing discovery and flexible staffing solutions for a dedicated client as well as investigating replicating like solutions for additional clients

2.    Managing the dedicated client team while ensuring the delivery of the solution to meet the client’s needs

3.    Ensuring the clients are aware of and informed about the breadth of Lighthouse’s products and services promoting consumption when appropriate

4.    Recruiting, interviewing, training, and mentoring client team members

5.    Designing methods, processes, metrics, roles and responsibilities, and quality steps for discovery and dedicated staffing programs

6.    Defining requirements, selecting technology and services, and working with customers to implement technical discovery solutions

The position will work closely with Spectra team, account management, and customers to achieve these objectives

PRIMARY RESPONSIBILITIES

The essential duties and responsibilities for Director, Spectra Managed Services are as follows:

Primary Customer Responsibilities

  • Serving as the subject matter expert and project lead for specific customer engagements such as checklists, playbooks, workflows, reporting, communication plans and other artifacts essential to delivering services.
  • Developing eDiscovery, document review, and forensic standards that integrate process, technology, metrics, quality checks, and right sourcing of people and skill that the team can deliver consistently and efficiently.
  • Managing litigations, identifying/interviewing custodians, and having a general understanding of customer’s portfolio of products.
  • Supporting auditors, in-house counsel, outside counsel, and third-party vendors on litigation, subpoena, and investigation requests such as custodial interviews, legal hold implementation, data collection, document review, and project management.
  • Identifying opportunities for process improvement to gain efficiency and/or mitigate risks.
  • Managing the additional project team members seconded to the client to guarantee a good client experience

Primary Internal Responsibilities

  • Business model implementation, team modeling, and training
  • Develop discovery and flexible staffing business strategy, pricing, and use cases in order to assess viability of duplicating this program for other clients
  • Work with account management team to identify potential customers, scope business requirements, and present potential solutions covering the breadth of Lighthouse products and services
  • Recommend to customers appropriate uses of technology and services, including staffing resources
  • Oversee discovery and flexible staffing programs to ensure delivery of all work product within established timeframes and quality standards
  • Develop training programs for discovery and flexible staffing team including creating personnel development milestones to grow team of SMEs
  • Build and leverage existing customer relationships to become their trusted advisor
  • Coordinate with Lighthouse Finance team to prepare budgets and forecast and present them to Manager as well as Senior Executives around the outsourced business model
  • Develop pricing and costs associated with business model to meet profit margin standard
  • Develop performance metrics against business financials

Identify trends and drivers of costs and provide recommendations regarding productivity and process improvements

KNOWLEDGE, SKILLS, AND BEHAVIORS

  • High energy, collaborative team player
  • At least five years of work experience with at least three years of eDiscovery project/account management experience
  • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
  • Strong management experience with an ability to manage a team of strong SMEs remotely in order to drive a good client experience
  • Experience with enterprise level deployments and program management
  • Expertise across the full scope of the EDRM including an understanding of technologies (e.g. EnCase, iPro, Nuix, Relativity, Brainspace)
  • Extensive experience managing eDiscovery, collection, document review, and legal hold processes
  • Extensive Relativity experience, including analytics for document review and investigation
  • Ability to work with vendors, customers, and internal team to evaluate new technology to address customer’s business needs and risks
  • Ability to educate customers, colleagues, and management on best practices associated with technology integration
  • Strong analytical and logical skills
  • Strong client empathy
  • Ability to build relationships with clients
  • Ability to affect and influence change with clients
  • Outstanding organizational skills and the ability to multitask
  • Ability to communicate with people at various levels across organizations and to get complex technical points across in a simple manner
  • Ability to problem solve and change course/re-plan when issues arise or situations without clear parameters
  • Ability to scope and understand a client’s case and program level goals and needs; and develop a plan around them
  • Understanding of value drivers for developing recurring revenue
  • Ability to deliver detailed / complex information clearly
  • Ability to assist Sales in proposals and presentation as well as upsell Lighthouse products
  • Outstanding technical writing and presentation skills.
  • Ability to foster positive and professional relationships at all levels internally and externally
  • Flexibility and adaptability to handle a changing and growing workload
  • Enthusiasm for working across time zones in a rapidly growing global business
  • Ability to work across the Lighthouse organization, and delegate work to Advisory Services, and other departments.

QUALIFICATIONS

  • Bachelor’s degree (Masters or JD a plus)
  • Technical certifications preferred (e.g. RCA) Familiarity with forensic or other tools also plus, but not required (e.g., EnCase, Cellebrite, FTK, X-1, Exterro, Smartsheet, etc.)
  • 5+ years of successful experience consulting or managing eDiscovery and document review solutions in multiple jurisdictions in a large law department, a law firm and/or a legal consulting firm or law company (e.g., Relativity, RelativityOne, Nuix, Brainspace, etc.)
  • 5+ years of experience with managing team, customers, and business unit
  • 5+ years of experience with budget development and working with spreadsheets
  • Lean or Six Sigma certifications are a plus

WORK ENVIRONMENT AND PHYSICAL DEMANDS

  • Duties are performed in a typical office environment while sitting at a desk or computer table. Duties require the ability to use a computer, communicate over the telephone, and read printed material.
  • Position will be able to work mostly remotely with approximately 15% travel (when appropriate to travel)
  • Job may be required at a customer facility.
  • Duties may require the ability to lift up to 10 lbs.