About the Role
The Resource Manager is responsible for assigning the right resources to the right client at the right time, while balancing and optimizing employee growth, client results, and business metrics. The Resource Manager will anticipate needs and work with the business to ensure matters are staffed and the bench is minimized in order to maximize utilization. He/she will have deep knowledge of the skills of the resources in the US Technology practice as well as the skills required by Technology projects (including Information Governance, Digital Forensics and e-discovery engagements). He/she will meet with staff regularly to ensure he/she understands their growth needs and project preferences as well as to set expectations re project and skill demand and possible opportunities.
What You’ll Do
- Work with the business to identify and define staffing needs and identify most appropriate personnel to fulfill those needs
- Be available as needed when urgent projects require staffing (including nights/weekends)
- Provide analysis and maintain a steady pulse around key metrics for the business such as availability, utilization and identify issues and trends
- Develop, own, and manage an industry-standard resource and capacity management process for FTI Technology’s consulting function
- Work with practice leadership to develop project-specific skill standards to guide resource planning and project staffing requirements
- Work with practice leadership to integrate project staffing requirements into late-stage sales opportunities and impending matters
- Develop and manage capacity and demand management reporting capabilities
- Provide weekly summary of newly closed and upcoming matters including staffing assignments to business leaders
- Maintain communication with sales team/business developers re pipeline including upcoming opportunities/matters
- Actively manage bench and work with Functional Leads and Client leads to identify possible opportunities for personnel
- Meet regularly with personnel to ensure he/she understands their growth needs, skill development and project preferences
- Serve as a trusted advisor to business leaders focused on accelerating the development of our people
- Drive analysis of any additional resource management tools needed
- Encourage resource sharing across functions, groups, offices, regions etc.
- Promote the understanding of firm economics and achieve retention, utilization, workload balance, diversity initiatives, and broad-base experience targets
- Meet with Functional Leads frequently to ensure staffing needs, utilization potential, and shortages and surpluses are proactively identified
- Maintain knowledge of current and emerging human capital technology trends and experience innovating with new human capital technology tools
- This role requires travel to FTI offices
How You’ll Grow
The Resource Manager will build strong relationships with the business by providing excellent client service. In this role, you will acquire and maintain a deep knowledge of skills and experience of personnel, as well as skills needed for projects. The Resource Manager has the opportunity to work with practice leads and gain a breadth of knowledge within the industry.
Qualifications and Experience
- BS or BA college degree required (a technical discipline or related experience is sometimes an advantage)
- Excellent understanding of professional services staffing processes
- Experience in personnel demand planning, forecasting, and reporting
- COVID Vaccine required
Preferred Skills
- 6+ years or more experience in professional services resource management, process and/or operations management is strongly preferred
- Experience in professional services industry, especially risk and data management or eDiscovery related, is preferred
- Ability to build rapport and gain trust with all levels of personnel, and high emotional intelligence
- Strong proficiency using Windows and related software such as Microsoft business products (Excel, Word, PowerPoint)
- Strong metrics-focused with ability to use analytics to solve problems and develop solutions
- Strong leadership, communication, and presentation skills
- Ability to work independently in fast-paced, multi-task environment
- Ability to think clearly under pressure
- Strong logical reasoning skills
- Aptitude to learn and leverage new technology
- Proven ability to maintain confidentiality while balancing needs of business
*Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form by contacting recruitingsupport@fticonsulting.com.
Our Benefits
- Competitive salary and bonus plans
- Generous paid holidays, time off and parental leave
- Full package of benefits plans
- Company matched 401K
- Annual paid volunteer hours
- Corporate matching for charitable donations
- Potential for flexible working arrangements
- Free snacks and drinks
- Upscale offices close to public transportation
- Pet insurance
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