Associate – Legal Discovery Operations

JPMorgan Chase & Co.

The eDiscovery Associate level position is responsible for performing both custodial and non-custodial data system research, identification, preservation, collection of data within pre-defined turnaround times in support of litigation and regulatory requests. Each eDiscovery Associate demonstrates competencies in different eDiscovery tools, as assigned, and is expected to provide ongoing feedback on process improvement opportunities.

In addition, the eDiscovery Associate will act as a single point of contact for JPMC’s legal discovery case managers, advising Legal, IT, Outside Counsel and others on operational processes, tools and technology while ensuring those processes are defensible, efficient, repeatable, standardized, and flexible to meet and deliver high quality results in a timely manner.

Key Responsibilities:

  • Work as part of the eDiscovery operations team to fulfill requests in support of litigation or regulatory inquiries
  • Respond to and fulfill eDiscovery requests across various data sources, including but not limited to electronic communications, voice, structured and unstructured data sources
  • Act as a liaison between the eDiscovery team and global systems and data center contacts, including but not limited to tape operations areas/data centers and 3rd parties, to manage various legal restoration and preservation requests
  • Coordinate with internal IT and business partners and external vendors in support of request fulfillment, including restoration of data with appropriate chain-of-custody documentation, where required
  • Maintain a level of understanding of the business uses for the systems from which data is being requested
  • Support the continuous improvement of eDiscovery operational processes globally, including request processing, research, preservation, collection, disposition, delivery, and quality control
  • Draft and/or review process management documentation
  • Maintain organized updates and detailed matter/project notes and documentation
  • Communicate and escalate issues and problems to case teams, manage expectations and track to resolution
  • Anticipate, understand and proactively address questions related to fulfilling requests
  • Develop and communicate requirements for eDiscovery to IT and 3rd parties, including requirements gathering and partnerships with Product Owners
  • Participate in project and initiative teams

Level of Experience / Qualifications:

  • 3-5 years of experience in either hands-on eDiscovery preservation and collections or in IT L1, L2 Helpdesk or Desktop Support, Infrastructure, or IT project management
  • eDiscovery, EDRM (eDiscovery Reference Model), or litigation support related experience a plus
  • Project Management, ITIL, Sigma, ACEDS, PMP background a plus
  • Understanding of firm change management processes and procedures (SDLC, etc.) and experience working in a secure environment with sensitive data, including PII a plus.
  • Familiar, knowledge/use or understanding of Legal chain-of-custody requirements, Regulatory processes and basic Federal Rules of Civil Procedure a plus.
  • Self-motivated, organized, team oriented person, with the ability to resolve multiple confidential and/or sensitive, time-critical, and competing priorities and projects.
  • Organizational knowledge of JPMC or Financial Services a strong plus
  • Advanced PC and Microsoft skills in a Windows environment
  • Strong organizational skills and ability to track multiple workstreams
  • Effective communicator with a focus on customer satisfaction, quality, process, tools and people
  • Familiar, knowledge/use of eDiscovery Electronic Stored Information investigation, preservation, disposition, recovery and analysis of data from a variety of electronic communication, voice and unstructured systems (e.g. MS Exchange, Connected Archive, Lotus Notes, Magnetic Tape, Enterprise Vault, NAS Storage, Hard Drives, Assentor, Digital Safe, NICE, Cisco, SharePoint) a strong plus
  • Familiar, knowledge/use of backup tape infrastructure (ArcServe, TSM, TDP, NetBackup) a strong plus
  • Familiar, knowledge/use of eDiscovery Electronic Stored Information investigation, preservation, disposition, recovery and analysis of data from a variety of structured data systems, databases and/or applications
  • Self-starter; must be comfortable working independently with minimal supervision
  • Highly flexible, ability to respond to shifting priorities
  • Intellectual rigor, high levels of self-motivation and emotional intelligence
  • Analytical skills, problem solving and good critical thinking skills

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
With large, global operations, the Legal team tackles complex issues and helps shape the regulations that affect the businesses. The group is organized into practice groups that align with the lines of business and corporate staff areas, which encourages collaboration on legal, regulatory and business developments as they arise.

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